Jessica Emerton
Gainesboro
Summary
Outstanding professional with a proven track record in customer service and problem resolution, such as the job at Just Breathe. Excelled in high-stress situations, boosting customer loyalty through empathy and effective dispute management. Skilled in data entry and Microsoft Excel, adept at leveraging critical thinking and active listening to exceed employer expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Just Breathe
08.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Receptionist
Cumberland Kidney & Diabetes
02.2024 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
Sales Associate
HALO
01.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Nursing
Jackson County High School
Gainesboro05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
Certification
CPR, OSHA
Timeline
Customer Service Representative
Just Breathe
08.2024 - 01.2025
Receptionist
Cumberland Kidney & Diabetes
02.2024 - 07.2024
Sales Associate
HALO
01.2023 - 11.2023
CPR, OSHA
Nursing
Jackson County High School
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