Jessica Gallavan
Sweetwater,TN
Summary
Highly motivated and results-oriented Merchandising Manager with 10 years of experience driving sales and exceeding targets in the fast-paced retail environment at Kohl's. Proven ability to develop and execute strategic merchandising plans, optimize product placement, and lead high-performing teams. Passionate about creating visually appealing displays that enhance the customer experience and maximize profitability.
Overview
20
20
years of professional experience
Work History
Campus Recruiter
Kohl's
02.2018 - 01.2025
- Assisted students in exploring and selecting career paths.
- Created successful recruiting process to meet organizational needs.
- Met with candidates to discuss job opportunities and answer questions about company culture and job requirements.
- Participated in phone and in-person interviews to determine final candidates for consideration.
- Monitored feedback from applicants about their experiences during the recruitment process.
Assistant Manager - Merchandising
Kohl's
02.2015 - 01.2025
- Led and mentored a team of merchandising associates, fostering a collaborative and results-driven environment.
- Analyzed sales data and customer trends to identify opportunities for optimizing product placement and assortment.
- Created visually appealing and customer-centric displays that enhanced the shopping experience and drove sales.
- Managed inventory levels effectively, minimizing stockouts and maximizing profitability.
- Trained and developed merchandising associates on visual merchandising techniques, product knowledge, and customer service best practices.
- Maintained a strong understanding of current fashion trends and customer preferences to inform merchandising decisions.
- Reviewed customer feedback to identify trends and improve product selection.
- Oversaw aspects of store operations, including sales floor management, inventory control, customer service and loss prevention.
- Ensured exceptional customer service by training associates on customer engagement techniques and resolving customer issues effectively.
- Conducted regular performance reviews, providing constructive feedback and coaching to team members.
- Created a culture of accountability and teamwork, resulting in increased employee retention and morale.
- Created a customer-centric culture within the store, empowering associates to go above and beyond for customers.
Customer Service Area Supervisor
Kohl's
01.2014 - 02.2015
- Hired, managed, developed and trained staff.
- Supervised and mentored a team of customer service representatives, providing coaching, training, and performance feedback.
- Resolved escalated customer complaints and complex issues with empathy and efficiency, ensuring positive resolutions.
- Managed daily operations of the customer service area, including scheduling, cash handling, and inventory control.
- Maintained a thorough understanding of Kohl's policies and procedures, ensuring compliance within the team.
Store Manager
Sprint/Connectivity Source
06.2005 - 01.2014
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Solved problems and resolved conflicts for team members and customers.
- Provided a total sales solution to our customers for any of their wireless needs.
- Achieved sales goals and service performance requirements through new and existing customers.
- Performed and reconciled weekly inventory.
- Responsible for scheduling, developing new team members, coaching and counseling team members with integrity.
Skills
- Visual Merchandising
- Product Assortment Planning
- Sales Management
- Team Leadership and Development
- Inventory Management
- Data Analysis
- Customer Service
- Communication and Collaboration
Timeline
Campus Recruiter
Kohl's
02.2018 - 01.2025
Assistant Manager - Merchandising
Kohl's
02.2015 - 01.2025
Customer Service Area Supervisor
Kohl's
01.2014 - 02.2015
Store Manager
Sprint/Connectivity Source
06.2005 - 01.2014
Similar Profiles
Dakota KochDakota Koch
Sales Associate at Kohl'sSales Associate at Kohl's
Dianne DelarosaDianne Delarosa
Merchandising Lead at Kohl'sMerchandising Lead at Kohl's
Shelby WaldronShelby Waldron
Assistant Store Manager at Kohl'sAssistant Store Manager at Kohl's