Jessica Gomez
Nashville
Summary
My mission is to obtain a challenging position in an industry that will compliment my diverse experience and passion to excel in any position. My goal is to succeed in my work environment by bringing my creativity, helpfulness, positive attitude, crisis management, problem resolution, and excellent communication skills to the work place; while seeking new learning opportunities.
Overview
13
13
years of professional experience
Work History
Loss Prevention Supervisor
Grand Hyatt Nashville
Nashville
10.2024 - Current
- Supervised and managed duties of Loss Prevention/Security Officers, ensuring team effectiveness
- Patrolled lobbies, corridors, and public rooms, interviewed guests and employees, and investigated disturbances
- Communicated professionally with management, guests, and staff to resolve issues and provide support
- Demonstrated adaptability, leadership, and strong work ethic in high-pressure situations
- Assisted and directed security teams for major events, showcasing organizational and client service skills
Loss Prevention Officer
Grand Hyatt Nashville
Nashville
09.2024 - Current
- Patrolled hotel premises to ensure safety, order, and compliance with laws and policies
- Enforced rules and regulations while maintaining a professional demeanor
- Demonstrated strong attention to detail and effective communication skills during daily operations
- Utilized interpersonal skills to resolve conflicts and foster a positive environment
Babysitter
In and outside Home Child Care
Clarksville
05.2013 - Current
- Maintained a safe and controlled environment, accounting for children's whereabouts at all times
- Supervised indoor and outdoor activities, providing nutritional snacks and meals as needed
- Assisted with homework assignments and provided patient care for children and adults with special needs
- Demonstrated strong interpersonal skills and attention to detail in daily responsibilities
Security Guard
Solaren Risk Management
Nashville
05.2023 - 09.2024
- Observed and reported activity in assigned areas, ensuring guest and employee safety
- Provided directions, assistance, and escorts to guests and venue officials
- Reacted promptly to disturbances and communicated clearly using radios, hand signals, and flashlights
- Maintained professional appearance and demeanor while enforcing policies and procedures
- Coordinated with police, fire, and emergency medical personnel, demonstrating teamwork and client service
Registered Behavior Technician (RBT)
Global Behavior Education Alliance, Inc.
Clarksville
03.2023 - 02.2024
- Supported and implemented patient care plans created by board-certified behavior analysts
- Provided ABA interventions to encourage socially acceptable behaviors and improve communication
- Trained and supervised new and aspiring RBTs, demonstrating leadership and client interaction
- Utilized CPI, CPR/BLS, and antecedent prevention strategies as needed
- Managed clients with varying intensity maladaptive behaviors and wrote daily reports for insurance billing
- Maintained HIPAA compliance and protected client dignity
Registered Behavior Technician (RBT)
Autism Education & Therapy Center
Clarksville
01.2020 - 03.2023
- Supported and implemented patient care plans created by board-certified behavior analysts
- Provided ABA interventions to encourage socially acceptable behaviors and improve communication
- Trained and supervised new and aspiring RBTs, demonstrating leadership and client interaction
- Managed clients with low and high intensity maladaptive behaviors
- Maintained HIPAA compliance and protected client dignity
Customer Service Representative
AGERO
Clarksville
07.2018 - 12.2018
- Answered distressed customer calls for service, providing support and solutions
- Used Google Maps to locate and ensure driver safety
- Utilized Windows and company technology for efficient operations
- Communicated positively with leadership, peers, and customers, demonstrating strong interpersonal skills
Education
Psychology - Associate's degree
Nashville State Community College
Clarksville, TNSkills
- Team Management
- Microsoft office
- Hospitality
- Conflict/crisis management
- Surveillance system
- Access control
- Strategic Planning
- Critical thinking
- Incident report writing
- Care Planning
- Safety Compliance
- Schedule Coordinating
- Behavioral Guidance and Management
- Developmental Activities
- First Aid and CPR
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Loss Prevention Supervisor
Grand Hyatt Nashville
10.2024 - Current
Loss Prevention Officer
Grand Hyatt Nashville
09.2024 - Current
Security Guard
Solaren Risk Management
05.2023 - 09.2024
Registered Behavior Technician (RBT)
Global Behavior Education Alliance, Inc.
03.2023 - 02.2024
Registered Behavior Technician (RBT)
Autism Education & Therapy Center
01.2020 - 03.2023
Customer Service Representative
AGERO
07.2018 - 12.2018
Babysitter
In and outside Home Child Care
05.2013 - Current
Psychology - Associate's degree
Nashville State Community College