Jessica Hayes
Memphis
Summary
Highly motivated and detailed-Patient Care Technician seeking a challenging position where I can utilize my knowledge gained through employment and contribute to a healthcare team. Eager to apply my strong organizational skills, compassionate nature, and dedication to patient care in a professional healthcare setting. Compassionate Patient Care Technician with experience in both hospital and long-term care environments. Strengths include providing empathetic patient support, conducting vital sign measurements, and assisting with daily living activities. Have consistently received positive feedback from patients and healthcare team members for commitment to high-quality patient-centered care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telemetry Monitor Technician
Baptist Memorial Hospital
Memphis, TN
07.2025 - Current
- Monitored patient vital signs using telemetry equipment for accurate data collection.
- Assisted in troubleshooting telemetry equipment to ensure uninterrupted monitoring services.
- Conducted regular rounds to check the status of patients on telemetry units.
- Adjusted settings or positions of medical equipment.
Monitor Technician
Baptist Memorial Hospital
Memphis
07.2025 - Current
- Monitored patient vital signs using telemetry equipment in fast-paced hospital environment.
- Assisted nursing staff with patient care by communicating critical data promptly.
- Ensured accurate documentation of telemetry readings and updated patient charts regularly.
- Maintained equipment functionality by performing routine checks and troubleshooting issues.
Client Support Specialist (PRN)
Grace Of Memphis
Memphis
10.2019 - 06.2025
- Provided emotional support to patients dealing with difficult health issues.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Provided crisis intervention services when needed.
- Assessed safety risks associated with living environments or activities of daily living.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Explained policies, procedures and services to patients.
- Supported clients during hospital admissions and discharges.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Conducted random drug screenings on site per facility policy guidelines.
- Monitored medication use among residents to ensure proper dosage levels were being taken according to physician orders.
- Tracked resident progress through daily logs and weekly reports submitted to appropriate parties.
- Enforced consequences for violations of house rules in accordance with policies set forth by management.
- Developed and implemented house rules and regulations to ensure safety, order, hourly room checks and adherence to the facility's mission statement.
Patient Care Technician Extern
Professional Allied Health
Memphis
10.2023 - 01.2025
- Assisted healthcare professionals in providing high-quality patient care, ensuring a comfortable and safe environment
- Took and recorded patients' vital signs, including blood pressure, temperature, pulse, and respiration rates
- Prepared examination rooms, ensuring cleanliness and availability of necessary supplies and equipment
- Scheduled patient appointments, coordinated referrals, and maintained patient records in an electronic health records system
- Assisted with basic laboratory procedures, such as specimen collection, handling, and processing
- Maintained strict adherence to infection control protocols, ensuring a safe and sterile environment
- Provided administrative support, including answering phone calls, verifying insurance information, and handling patient inquiries
- Demonstrated empathy and compassion towards patients, ensuring their physical and emotional well-being
- Conducted EKG tests to monitor patients' heart activity and rhythm.
Education
Patient Care Technician Externship Program -
Professional Allied Health
Memphis, TN 11.2024 - 01.2025
Skills
- Proficient in taking vital signs
- Recording medical histories
- Assisting with physical examinations
- Skilled in performing basic laboratory tests
- Excellent communication skills
- Strong attention to detail
- Ability to maintain accurate patient records
- Knowledge of infection control protocols
- Knowledge of sterilization techniques
- Proficient in using electronic health records (EHR) systems
- Ability to work well under pressure
- Ability to work in a fast-paced environment
- Infection prevention
- Safety protocols
- Teamwork
- Empathy and patience
- Multitasking and organization
- Confidentiality compliance
- Phlebotomy techniques
- Result reporting
- Specimen handling
- Electronic health records
- EKG testing
References
Available upon request
Certification
- CPR / AED CERTIFICATION
- CERTIFIED PATIENT CARE TECHNICIAN
- F ENDORSEMENT
Timeline
Telemetry Monitor Technician
Baptist Memorial Hospital
07.2025 - Current
Monitor Technician
Baptist Memorial Hospital
07.2025 - Current
Patient Care Technician Externship Program -
Professional Allied Health
11.2024 - 01.2025
Patient Care Technician Extern
Professional Allied Health
10.2023 - 01.2025
Client Support Specialist (PRN)
Grace Of Memphis
10.2019 - 06.2025