Jessica Hollowell

Dynamic team player possessing first rate communication, recordkeeping and time management skills. Extensive knowledge of suggestive selling techniques and inventory management. Customer Service expert who identifies customer needs and delivers effective solutions to issues. Personable and professional under pressure with motivated energetic nature. A motivated and energetic dynamic team player with exceptional communication, recordkeeping, and time management abilities. Maintains a personable and professional demeanor even in high-pressure situations.

• Brian Ruppert, 615-337-8820, Minnesota, National Sales Manager, 3 years
• Kevin Melisz, 716-713-4261, New York, President - CS Industrial Services, 4 years
• Brian Simmons / Catherine Smith, 201-489-0909, New Jersey, Sales Manager/ and Administrative Assistant, 4 years
• Dana Bogart Wronski, 401-573-8105, Tennessee, Founder at Butter + Grace Hospitality Consulting, 10 years

• AIGNEP USA, Fairview, TN, Customer Service / Inside Sales Manager, 01/01/22, 01/01/25, Creating processes and procedures to maintain maximum output and accuracy., Hiring, and disciplinary experience., Creating and utilizing key performance indicators., Maintain, upkeep, and create customer accounts, including national distributors listed below but not limited to. Fastenal, McMaster Carr, Motion Industries and more., Point of contact for all new customers, and first time purchase orders., Finding and bringing in new customers with 70-100% odds they will return., Experienced in ordering for small and large companies shipping numerous ways with piping 20ft incurring over length charges., Communication experience that ranges from company owners, branch and territorial management. Working with purchasing departments, warehouse management, on site contacts and installation crews., Accounting basics, invoices, credits and customer accounts., UPS FedEx and logistics LTL FTL, Hot shot, flat bed, and step deck oriented., Experience with filing claims, locating lost or damaged shipments., Ability to cross competitor parts by description, competitor parts and the following, piping products, and pneumatic fittings, flow controls, and valves., Strive for quick complaint resolution: The ability to resolve problems on the first call and avoid escalation of issues., EDI order processing, manual order entry, returns, invoicing and credits., Scheduling demos and samples to arrive at facilities before outside sales arrive.
• SUNTECK tts, Dickson, TN, Customer Support Specialists, 01/01/21, 01/01/22, Responsible for covering LTL and truckload commercial freight, shipping a variety of products across the U.S. and Canada by building and maintaining strategic carrier relationships., Managed prospective leads in salesforce., Utilized BTMS systems to find good carriers., Extensive cold calling for potential customers., Completed daily calls for future customers., Demonstrated mastery of customer service call script within specified time frames., Emailing and communicating with potential customers., Building lasting relationships with individuals on a personal level., Dealing with different personalities and setting goals with customers for business opportunities in the future.
• THE CAFE AT THISTLE FARMS, Nashville, TN, Front of House Coordinator, 01/01/18, 01/01/21, Manage new hires, and set a schedule for placement of the day., Directed day-to-day front-of-house (FOH) operations., Resolved complaints while maintaining a positive customer environment., Order, and inventory all front of house supplies., Create and manage all par lists and training information., Supervised staff through motivational coaching and effective training programs for service and sales techniques., Oversaw daily social media engagement to connect with customers and increase the customer base.