Jessica Howell
Bluff City
Summary
Results-driven professional with a proven track record at Advance Call Center Technologies, adept at investigating fraudulent claims with meticulous attention to detail. Skilled in critical thinking and documentation, I excel in delivering exceptional customer service while effectively managing multiple tasks to achieve organizational goals.
Overview
20
20
years of professional experience
Work History
Fraud Representative
Advance Call Center Technologies
Johnson City
04.2023 - Current
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control.
- Reviewed, verified, and identified customer transactions to detect and prevent financial crimes activities.
- Completed day-to-day duties accurately and efficiently.
Floral Designer
Enchanted Florist LLC
Bristol
03.2015 - 04.2023
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Checked quality of incoming shipments of flowers to make sure they met standards.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
Customer Service Representative
Office Max Call Center
Bristol
06.2010 - 11.2010
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Revenue Services Representative
U.S. Solutions Group
Bristol
02.2005 - 06.2008
- Conducted and documented comprehensive investigations to negotiate settlements or deny claims.
- Maintained accurate records of all processed claims in accordance with departmental requirements.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
Education
High School Diploma -
Bristol Tennessee High School
Bristol, TN05-1996
Northeast State Technical Community College
Blountville, TNSkills
- Strong Verbal Skills
- Attention to detail
- Time management
- Critical thinking
- Investigation documentation
- Information gathering
- Research skills
- Investigative techniques
- Adaptability
- Multitasking Abilities
- Professional demeanor
- Teamwork and collaboration
Timeline
Fraud Representative
Advance Call Center Technologies
04.2023 - Current
Floral Designer
Enchanted Florist LLC
03.2015 - 04.2023
Customer Service Representative
Office Max Call Center
06.2010 - 11.2010
Revenue Services Representative
U.S. Solutions Group
02.2005 - 06.2008
High School Diploma -
Bristol Tennessee High School
Northeast State Technical Community College
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