Jessica Howington
Greenback
Summary
Results-driven professional with expertise in front office management. Known for strong organizational skills and ability to streamline workflows, significantly enhancing guest relations and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Covenant Health Urgent Care
Lenoir City, TN
07.2019 - Current
- Managed patient intake processes, ensuring accurate data collection and streamlined workflows.
- Optimizing daily operations and enhancing patient satisfaction.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Enhanced waiting area organization, creating a welcoming atmosphere that positively impacted patient experience.
- Assisted with insurance verification, reducing processing times and improving accuracy of billing information.
- Trained new staff on front desk procedures, fostering a collaborative and efficient work environment.
- Used electronic health record systems, increasing efficiency in patient information management.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
Front Desk Receptionist
Team Health Urgent Care
Knoxville, TN
07.2019 - 12.2024
- inated appointment scheduling, optimizing daily operations and enhancing patient satisfaction.
- Implemented electronic health record systems, increasing efficiency in patient information management.
- Developed patient follow-up protocols, contributing to improved continuity of care and customer service quality.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
Education
GED -
Louisiana Delta Community College
Monroe, LASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Administrative skills
- Office organization
- Hospitality services
- Front office management
- Office administration
- Guest relations
- Confidentiality handling
- Skilled in [Meditech, Docutap, Experity]
Timeline
Front Desk Receptionist
Covenant Health Urgent Care
07.2019 - Current
Front Desk Receptionist
Team Health Urgent Care
07.2019 - 12.2024
GED -
Louisiana Delta Community College