Jessica Hunter
Coffee County Government
Tullahoma
12
years of professional experience
Dedicated customer service representative with a proven ability to enhance customer satisfaction by efficiently resolving inquiries and issues. Strong critical thinking and active listening skills drive effective teamwork and process improvements.
Work History
Customer Service Representative
5 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Collaborated with team members to enhance customer experience and improve service efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Medical Coding and Billing Specialist
6 Years 8 Months- Led accurate coding of medical procedures and diagnoses to optimize reimbursement processes.
- Mentored junior staff in best practices for billing procedures and compliance standards.
- Improved claims submission accuracy through detailed audits and process enhancements.
- Collaborated with healthcare providers to resolve discrepancies in patient billing information.
- Streamlined workflows for insurance claims processing, enhancing overall operational efficiency.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
Customer Service Representative
1 Year 2 Months- Utilized CRM software to track customer interactions and maintain detailed records.
- Adapted quickly to new processes and systems, ensuring seamless service delivery.
- Managed high-volume calls while maintaining professionalism and empathy towards customers.
- Conducted follow-up communications to ensure customer satisfaction and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Medical Receptionist
3 Years 4 Months- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated insurance verification processes, ensuring accurate patient billing and coverage information.
- Assisted in maintaining electronic health records for compliance with healthcare regulations.
- Developed streamlined front desk procedures, improving patient flow and reducing wait times.
Education
Medical Administrative Assistant - Medical
Skills
Customer service
Active listening
Critical thinking
Data entry
Timeline
Customer Service Representative
Coffee County Government
03.2026 - CurrentRead More
Medical Coding and Billing Specialist
Eye Care Center
07.2019 - 03.2026Read More
Customer Service Representative
Tullahoma Utilities Board
05.2018 - 07.2019Read More
Medical Receptionist
Family Practice Center
01.2015 - 05.2018Read More
Tennessee College of Applied Technology
Medical Administrative Assistant from Medical
Read More