Jessica James
Clarksville
Summary
Offering5+ years of experience in customer service and looking to advance and challenge myself. Excellent customer service skills, attention to detail and positive attitude to successfully complete any task at hand.
Overview
11
11
years of professional experience
Work History
Customer Service/Hostess
Cracker Barrell Old Country Store
09.2021 - Current
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Stock Clerk
KROGER GROCERY STORES
01.2019 - 09.2021
- Oversee inventory and attention to detail when stocking shelves
- Creating an organization system for efficiency
- Receives and updates merchandise and adjusting pricing labels
- Assists customers within the store
- Knowledge of technology for pricing and tracking systems
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
Wine Sales/Cashier
OLLIE’S BARGAIN OUTLET
12.2016 - 06.2019
- Focus in Customer Service and selecting merchandise based on customer needs
- Advanced computer sales, cash and credit payments
- Maintain knowledge of promotions and sales
- Security practices and safety measures
Cashier
CRACKER BARREL
11.2013 - 10.2016
- Customer Service in retail and policies
- Accountable for cash/credit payments, vouchers and automatic debits
- Problem Solving with customer service complaints
- Process merchandise and exchanges.100% accountability of cash drawer
- Bag, box or wrap merchandise for shipments
Education
High School Diploma -
Kenwood High Scool
Clarksville, TN2012
Skills
- Customer Service
- Time Management
- Conflict Resolution
- Works well independently
- Team Player
- Works Well Under Pressure
- Flexibility
- Customer focus
- Teamwork and collaboration
- Attention to detail
Timeline
Customer Service/Hostess
Cracker Barrell Old Country Store
09.2021 - Current
Stock Clerk
KROGER GROCERY STORES
01.2019 - 09.2021
Wine Sales/Cashier
OLLIE’S BARGAIN OUTLET
12.2016 - 06.2019
Cashier
CRACKER BARREL
11.2013 - 10.2016
High School Diploma -
Kenwood High Scool
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