Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Keane

Kingsport

Summary

Dynamic and adaptable with a solid background in healthcare, community resources, and customer service. Demonstrated exceptional teamwork and clear communication, significantly improving patient satisfaction and operational smoothness. Developed strong communication and teamwork skills in fast-paced, customer-focused environments. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment. Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Staff Member

Once Upon a Child
04.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.


Membership Coordinator

Boys & Girls Club of Greater Kingsport
05.2023 - Current

Sign members in and out.

Speak to parents.

Understand needs of some families and help provide resources when needed.

Work with children on all levels from all backgrounds and understand their needs when needed.

Give meds to children who need them at specific times.

Have good communication with parents and staff during shift.

(Job changes depending on what is needed. I have held 3 different types of positions since I started.)

CNA

The Waters of Johnson City
06.2018 - 04.2020
  • Monitored vital signs and reported significant changes to nursing staff.
  • Operated electronic health records system to update patient information accurately.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Phlebotomist

Synergy
05.2015 - 11.2019
  • Collected blood specimens following strict protocols to ensure sample integrity.
  • Traveled to facilities in TN and VA to draw blood overnight/ early morning and drop off at hospital.

CNA

Holston Mannor
10.2016 - 05.2017
  • Monitored vital signs and reported significant changes to nursing staff.
  • Operated electronic health records system to update patient information accurately.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

CNA

Greystone Healthcare
09.2015 - 09.2016
  • Monitored vital signs and reported significant changes to nursing staff.
  • Operated electronic health records system to update patient information accurately.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

RCA/CNA

Elmcroft Assisted Living
09.2015 - 03.2016

LNA

Greystone Farms at Salem
07.2014 - 02.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Monitored vital signs and reported significant changes to nursing staff.
  • Operated electronic health records system to update patient information accurately.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Crew Member

Dunkin Doughnuts
  • 2009-2010 Portsmouth,NH
  • 2011-2012 Nashua, NH
  • 2012 Auburn, NH
  • 2013-2014 Kingston, NH
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

CNA

Bristol Regional Medical Center
  • 2014
  • Monitored vital signs and reported significant changes to nursing staff.
  • Operated electronic health records system to update patient information accurately.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Education

No Degree - Accounting

SNHU
Manchester, NH

No Degree -

Hesser College
Portsmouth, NH

LNA -

Hearts & Minds Llc.
Derry, NH
06-2014

High School Diploma -

GBeCS
Exeter, NH
06-2009

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Telephone etiquette
  • Adaptability and flexibility
  • Computer skills

Certification

  • CPR
  • Former CNA & LNA

Languages

English

Timeline

Staff Member

Once Upon a Child
04.2024 - Current

Membership Coordinator

Boys & Girls Club of Greater Kingsport
05.2023 - Current

CNA

The Waters of Johnson City
06.2018 - 04.2020

CNA

Holston Mannor
10.2016 - 05.2017

CNA

Greystone Healthcare
09.2015 - 09.2016

RCA/CNA

Elmcroft Assisted Living
09.2015 - 03.2016

Phlebotomist

Synergy
05.2015 - 11.2019

LNA

Greystone Farms at Salem
07.2014 - 02.2015

Crew Member

Dunkin Doughnuts

CNA

Bristol Regional Medical Center

No Degree - Accounting

SNHU

No Degree -

Hesser College

LNA -

Hearts & Minds Llc.

High School Diploma -

GBeCS
Jessica Keane