Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica LaFollette

Sevierville

Summary

Organized Office Specialist known for high productivity and efficient task completion. Possess specialized skills in document management, data entry, and scheduling coordination. Excel in communication, problem-solving, and time management, ensuring seamless office operations and support.

Efficient Office Specialist with experience in diverse administrative roles. Strengths include exceptional organizational skills, multitasking, and maintaining confidentiality. Demonstrated ability to streamline office operations for improved productivity and efficiency. Have made significant contributions in previous roles by implementing effective document management systems and enhancing team collaboration practices.

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.

Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.

Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience
2011
2011
years of post-secondary education

Work History

Office Specialist

City Of Sevierville
Sevierville
06.2022 - 11.2026
  • Coordinated office operations and maintained efficient workflows, resulting in improved productivity and streamlined communication.
  • Managed scheduling and logistics for meetings and events, ensuring all resources were available and organized.
  • Processed and maintained accurate records, enhancing data integrity and facilitating timely access to information.
  • Provided exceptional customer service by addressing inquiries and resolving issues, fostering a positive office environment.
  • Developed and maintained filing systems, contributing to improved organization and retrieval of documents.
  • Assisted in the implementation of new office procedures, leading to increased efficiency in administrative tasks.
  • Organized and maintained office files, records, and documents.
  • Completed data entry tasks accurately and efficiently utilizing various software programs.
  • Provided administrative support to multiple departments within the organization.
  • Answered and directed incoming calls to appropriate personnel.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Performed general office duties such as filing, photocopying, faxing and scanning documents.
  • Updated customer accounts information in database systems as required.
  • Maintained an organized filing system for all business documents including contracts, legal forms, correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Maintained confidentiality of sensitive information and documents.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.

Teller

ORNL FEDERAL CREDIT UNION
Sevierville
10.2018 - 03.2022
  • Processed a high volume of transactions accurately, enhancing customer satisfaction and maintaining operational efficiency.
  • Educated members on financial products and services, fostering informed decision-making and increasing product uptake.
  • Assisted in resolving customer inquiries, contributing to improved service delivery and strengthened member relationships.
  • Conducted regular audits of cash drawers, ensuring compliance with internal controls and reducing discrepancies.
  • Collaborated with team members to streamline transaction workflows, improving overall service speed and effectiveness.
  • Mentored new tellers on operational procedures, enhancing team performance and promoting adherence to best practices.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Answered customer inquiries regarding bank products and services.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Built and maintained client relationships through quality, personalized interactions.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Explained account information to customers in detail as needed.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Followed up on requests from customers in a timely manner.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Explained the features of various banking products available to customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Directed specific questions to appropriate branch personnel.
  • Processed wire transfers for customers both domestically and internationally.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Maintained accurate records of all transactions for compliance purposes.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Identified transaction errors when debits and credits did not balance.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.

Education

Sevier County High School
Sevierville, TN

Walters State Community College
Sevierville, TN

Skills

  • Office administration
  • Customer service
  • Data entry
  • Record management
  • Filing systems
  • Transaction processing
  • Cash handling
  • Compliance adherence
  • Client communication
  • Problem resolution
  • Software proficiency
  • Audit procedures
  • Document organization
  • Confidentiality maintenance
  • Workflow optimization
  • Data analysis proficiency
  • Problem-solving capacity
  • Time management expertise
  • Records management expertise
  • Administrative support expertise
  • Calendar management experience
  • Document management
  • Documentation and reporting
  • Time management
  • Issue resolution
  • Schedule management
  • Complex Problem-solving
  • Dedicated team player
  • Filing and data archiving

Timeline

Office Specialist

City Of Sevierville
06.2022 - 11.2026

Teller

ORNL FEDERAL CREDIT UNION
10.2018 - 03.2022

Sevier County High School

Walters State Community College
Jessica LaFollette