Jessica Leonard
8430 West Crabtree Road
Summary
Professional retail worker with strong focus on team collaboration and achieving results. Proven experience in customer service, inventory management, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.
Overview
23
23
years of professional experience
Work History
Cleaner
C & L Floors
Chattanooga, Tennessee
03.2020 - 05.2026
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Monitored inventory of cleaning supplies and communicated shortages to ensure timely restocking.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Operated cleaning equipment for effective floor maintenance and sanitation.
- Ensured compliance with safety protocols during cleaning tasks.
- Collected and disposed of trash and debris from various areas of the premises.
- Applied time management and effective cleaning techniques to consistently meet deadlines.
- Used time management and efficient cleaning methods to meet deadlines.
- Managed cleaning equipment, chemicals, and materials safely to prevent accidents and ensure effective use.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and moved waste to designated collection areas throughout the facility.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Emptied trashcans and transported waste to collection areas.
- Removed trash, debris and other waste materials from premises.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Maintained a high standard of cleanliness in high-traffic areas, contributing to positive a positive first impression for visitors.
- Responded promptly to cleaning requests to maintain cleanliness standards.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Substitute Teacher
ESS
Hixson, TN
08.2010 - 05.2025
- Implemented lesson plans effectively to engage students in diverse learning environments.
- Maintained classroom order and ensured a safe learning atmosphere for all students.
- Assisted in delivering instructional support across various subjects and grade levels.
- Adapted teaching methods to meet individual student needs and learning styles.
- Collaborated with school staff to develop strategies for addressing student behavioral issues and academic challenges.
- Provided constructive feedback to students to foster academic growth and self-confidence.
- Developed positive relationships with students, parents, and faculty to enhance communication.
- Utilized educational technologies to facilitate interactive learning experiences in the classroom.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Requested as substitute teacher by multiple teachers due to strong referrals and reliable performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Integrated technology into lesson plans to enhance student engagement and participation in subjects.
Cashier/customer Service
Walmart
Soddy Daisy, TN
07.2003 - 06.2006
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accurate cash handling and balanced cash drawers at shift end.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout areas to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Education
Massage Therapy - Massage Therapy
Miller-Motte Technical College
Chattanooga, TN09-2006
High School Diploma -
Soddy Daisy High School
Soddy Daisy, Tn05-2001
Skills
- Attention to detail
- Time management
- Reliability
- Work ethic
- Adaptable
- Customer service
- Sanitation practices
- Patience and empathy
- Product restocking
- Sales and retail experience
- Money handling
- Cash register operation
- Surface cleaning techniques
Timeline
Cleaner
C & L Floors
03.2020 - 05.2026
Substitute Teacher
ESS
08.2010 - 05.2025
Cashier/customer Service
Walmart
07.2003 - 06.2006
High School Diploma -
Soddy Daisy High School
Massage Therapy - Massage Therapy
Miller-Motte Technical College