Jessica Lowe
Lebanon
Summary
Senior Human Resources System Administrator at Cracker Barrel specializing in payroll administration and process optimization. Proficient in Workday and cross-functional collaboration, consistently achieving high-quality results while ensuring confidentiality and compliance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Human Resources System Administrator
Cracker Barrel
Lebanon
10.2018 - Current
- Time Tracking-Time remediation bringing over time entries from Crunchtime.
- Using EIB integration for corrected time errors and the MOM process.
- Make daily corrections using the daily Proactive Payroll Issues report.
- Enter any missed time entries that come into the service center through Sales Force.
- Tier 1 help for Payroll, Time Tracking, Absence and HCM issues.
- Troubleshoot and work with tier 2 to make any corrections needed in a timely manner.
- Assist in employee conversions, transitions and promotions within the organization.
- Maintain and update employee records with precision and confidentiality.
- Use Salesforce to complete transaction requests and resolve payroll issues for end users.
- Run multiple audits ensuring compliance with company policies.
- Collaborate with the payroll department to facilitate accurate and timely payroll processing.
- Train employees on Workday system and contribute to the documentation of processes and procedures.
- Learn and stay updated on Workday features, updates and best practices.
- Provide day to day end-user support by troubleshooting system related queries and issues.
- Participate in cross-functional project teams to maximize Workday to provide easy and efficient employee and manager experience.
- Analyze existing process to identify insufficiencies and opportunities for improvement.
- Resolve high volume of Sales Force tickets daily.
- Perform other duties as assigned.
Document Specialist
Stat Imaging Solutions LLC
Lebanon
01.2015 - 10.2018
- Check and receive in charts using daily discharge summary list.
- Accurately prepare Patient Medical Charts for scanning based on guidelines established by HMA and STAT Informatic Solutions.
- Responsible for scanning paper charts while ensuring the highest image quality.
- Verify and index batches into the computer and use required software to release charts into work production queue.
- Above daily production goals established by Operations Managers and/or Supervisors.
- Effective and professional communication with internal and external customers.
- Responsible for assisting in the training of new hires by utilizing operational knowledge of production processes and STAT Informatic Solutions module based training programs.
- Perform other duties as assigned.
Stay at Home Mom
Self-employeed
Lebanon
05.2013 - 01.2015
- Prioritized family time while children completed high school.
- Engaged in various part-time jobs to maintain focus on children's education.
- Navigated daily commutes to Nashville, managing late evening returns home.
Medical Assistant
St. Thomas Heart at Baptist
Nashville
12.2009 - 05.2013
- Let patients know that they are important and try to help them any way possible with care and consideration.
- Abstract charts into EMR.
- Triage patient phone calls, vitals and EKG's.
- Escribe Medicines new and refills.
- Hook different monitors to the patients as determined by the doctors.
- Set appointments for diagnostics, follow ups and device checks.
- Return patient phone calls.
- Use the EMR daily to make sure patient charts are updated correctly.
- Check pacemakers and ICD's to insure the leads and device are working properly.
Education
Diploma - Medical Assistant
REMINGTON COLLEGE
Donelson, TN04.2009
Skills
- Payroll administration and data auditing
- Cross-functional teamwork
- Time management
- Team collaboration and training
- Process improvement and analysis
- Workday proficiency
- Time tracking
Certification
Workday Pro Payroll for the US, 09/01/24, Present
Professional Skills
- Multi phone line
- Great communication skills
- Manage time wisely
- Knowledge of computer and programs
- Problem solver
- Attention to detail
Timeline
Senior Human Resources System Administrator
Cracker Barrel
10.2018 - Current
Document Specialist
Stat Imaging Solutions LLC
01.2015 - 10.2018
Stay at Home Mom
Self-employeed
05.2013 - 01.2015
Medical Assistant
St. Thomas Heart at Baptist
12.2009 - 05.2013
Diploma - Medical Assistant
REMINGTON COLLEGE
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