Jessica L. Smith
Greenback
Summary
Strategic leader with expertise in management and organizational growth. Developed and implemented business strategies that optimize processes and enhance team performance. Fostered collaboration and delivered measurable outcomes, while cultivating a positive team culture through strong communication and problem-solving skills.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Professional Coding Services Director
Covenant Health
Knoxville, TN
05.2025 - Current
- Led cross-functional teams to improve workflow consistency, staff accountability, and patient care coordination.
- Oversaw budget planning, resource allocation, and expense controls to support operational efficiency.
- Developed policies and procedures that strengthened compliance, safety, and quality performance.
- Directed departmental operations to align service delivery with Covenant Health standards and regulatory requirements.
- Guided managers and staff through performance expectations, coaching, and succession development.
- Collaborated with executive leadership on strategic planning, service line priorities, and organizational goals.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Physician Coding and Documentation Integrity Manager
Covenant Medical Group
Knoxville, TN
08.2017 - 05.2025
- Managed and mentored team of seventy team members, including supervisors, coders, and educators, fostering professional development and collaboration.
- Ensure that coding and charges are processed, efficiently, accurately, and timely for seventy-four practices, 470+ physicians, across fourteen specialties.
- Implement new processes and guidelines to improve coding accuracy and compliance with regulatory requirements.
- Collaborate with physicians and other healthcare professionals to address coding and documentation issues and provide education and training as needed.
- Collaborated with physicians and other healthcare professionals to address coding and documentation issues and provide education and training.
- Oversee the transition to an electronic medical records (EMR) system, ensuring smooth implementation and training for staff members.
- Collaborated with multiple teams, including vendor Dolby Computer Assisted Coding (CAC), to pioneer national implementation of physician services into CAC workflows, aligning inpatient and physician coding tools for streamlined service coding.
Physician Coding Educator
Blount Memorial Hospital
Maryville, TN
03.2003 - 11.2014
- Planned and delivered provider education sessions for newly employed providers.
- Analyzed compliant coding scenarios and made decisions based on requirements.
- Perform random audits on employed providers, write summaries, and lead physician education sessions.
- Compiled detailed summaries and shared recommendations with executive leadership.
- conduct lab medical-necessity audits, education, improvement plans
Education
Certified Professional Coder - Medical Coding And Billing
Tennessee College of Applied Technology
Knoxville, TNSkills
- Medical coding proficiency
- Proficient in using electronic health record systems and coding software
- Multi-stakeholder communication
- Coding documentation resource
- Detail-oriented and highly organized, ensuring accuracy and compliance in coding and documentation processes
- CMS compliance expertise
- Risk Adjustment
- Collaborative communication skills
- Detail-oriented organization
- Specialty documentation
- Infectious Disease
- Orthopedics
- Cardiovascular Surgery
- Gastroenterology
- Neurology
- Pulmonary
- General Surgery
- Urology
- Neurosurgery
- Radiology
- Clinical Laboratory
- Key coding and documentation resource for the IT department when implementing process improvement for clinical staff
- Strong leadership and team management skills, with experience in supervising and mentoring staff members
- Effective communication with physicians, auditors, consultants, administrators, and compliance officers
- Excellent communication and interpersonal skills, facilitating effective collaboration with healthcare professionals and stakeholders
Affiliations
- Women In Leadership Program Advisor – University of Tennessee (1Year)
- President - AAPC, Oak Ridge Chapter ( 1 Year)
- Vice President - AAPC, Oak Ridge Chapter ( 1 Year)
- Treasurer – AAPC, Oak Ridge Chapter (2 years)
- Secretary - AAPC, Oak Ridge Chapter (2 years)
Certification
- Certified Professional Coder (CPC), American Academy of Professional Coders (AAPC), December 2005
- Certified Professional Medical Record Auditor (CPMA), American Academy of Professional Coders (AAPC), December 2015
- Certified Risk Adjustment Coder (CRC), American Academy of Professional Coders (AAPC), April 2021
System Experience
- Oracle Cerner EMR – 8 years medical record navigation, and documentation template design
- NextGen Revenue Cycle – 10 years of coding, billing, and reporting
- 3M – coding resource
- Computer Assisted Coding (CAC) – 4 years’ experience building physician professional charges and documentation into coding process and recognition into CAC. 2 years' post implementation into daily productivity workflows
- Strata – reporting program utilized to reconcile physician charges compared to billing in the hospital setting for the same physicians.
Appreciation
Thank you for taking time to review my resume. I have twenty-one years of coding, charge process, physician education, documentation improvement experience, supervising and managing a successful group of coders. I am enthusiastic about improving processes, being accurate and efficient, helping providers, coders, and organizations be successful with coding, documentation, and compliance. I am confident that I can be an asset, and a strong coding and documentation director to your organization. Jessica Smith
Timeline
Professional Coding Services Director
Covenant Health
05.2025 - Current
Physician Coding and Documentation Integrity Manager
Covenant Medical Group
08.2017 - 05.2025
Physician Coding Educator
Blount Memorial Hospital
03.2003 - 11.2014
Certified Professional Coder - Medical Coding And Billing
Tennessee College of Applied Technology