Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Magill

Chapmansboro

Summary

Dynamic Bar Supervisor with proven expertise in upselling techniques and exceptional customer service, honed at Delware North and other esteemed venues. Skilled in both mixology and team leadership, I excel in creating memorable guest experiences and boosting employee morale. My approach ensures compliance with health and safety standards, driving repeat business through innovative beverage making and effective problem-solving.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bar Supervisor

Delware North
12.2023 - Current
  • Managed nightly closing duties.
  • Closed out register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Checked ID cards and verified bar guests were of legal age.

Bar Supervisor

Legends
05.2023 - Current
  • Managed nightly closing duties.
  • Completed bar opening and closing procedures.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Closed out cash register and prepared cashier report at close of business.
  • Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Checked ID cards and verified bar guests were of legal age.

Personal Care Assistant

Oasis In Home Care
03.2020 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.

Concessions Volunteer

Bridgstone Arena
04.2016 - 12.2023
  • Provided excellent customer service, addressing guest concerns promptly and professionally.
  • Contributed to successful events with seamless inventory management and restocking procedures.
  • Maintained compliance with food safety regulations, ensuring proper storage and handling procedures were followed.
  • Demonstrated commitment to event success, arriving early to prepare the concessions area before events began.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy periods.
  • Minimized waste through careful portion control, contributing to cost-efficient operations.
  • Assisted in training new volunteers, sharing best practices for success in the concessions environment.
  • Ensured a clean and organized work environment by maintaining cleanliness standards throughout shift.
  • Increased repeat business by establishing rapport with customers through genuine interactions.
  • Promoted a positive atmosphere by greeting guests warmly and engaging in friendly conversation.
  • Contributed to a safe working environment, adhering to established safety guidelines during all tasks performed.
  • Boosted customer satisfaction by providing friendly and efficient service at the concessions stand.
  • Enhanced team productivity by assisting in the preparation of food and beverages for sale.
  • Exceeded sales targets through strategic product promotion and persuasive communication techniques.
  • Achieved consistent stock availability by conducting regular inventory checks and ordering supplies as needed.
  • Collaborated closely with fellow volunteers, demonstrating strong teamwork skills and adaptability.
  • Streamlined concession operations, identifying areas for improvement in workflow processes.
  • Used cash register to tender change and process cash and credit card payments.
  • Consistently provided friendly service to promote better customer engagement.
  • Maintained clean, organized workspace according to operational standards.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Responded to customer complaints to help resolve issues.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Communicated stand offerings and answered guest questions regarding orders.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
  • Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
  • Prepped food items for later use to save staff time during busy hours.
  • Cooked and packaged large batches of food prepared to order or kept hot until needed.
  • Promptly handled all guest concerns, questions, and complaints to boost customer service ratings Number%.
  • Prepared food orders within Number-minute period.
  • Loaded perishable items into climate-controlled coolers to prevent food spoilage.
  • Trained Number new employees and volunteers to operate cash register and properly prepare food.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Brewed coffee and tea and changed out drink station syrups.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Backed up servers by setting up trays and completing some food deliveries.

Education

Cheatham County Central High School
Ashland, Tn
05.1994

Skills

  • Upselling strategies
  • Employee development
  • Food handling
  • Team direction
  • Policy development
  • Promotional events
  • Morale building
  • Employee retention
  • Supply management
  • Health and safety compliance
  • Beverage making
  • Policy implementation
  • Ordering supplies
  • Hygiene standards
  • Team collaboration
  • Bar management
  • Issue resolution
  • Customer relationship building
  • Guest interaction
  • Inventory management
  • Health and safety
  • Rule enforcement
  • Responsible alcohol service
  • ABC standards
  • Supervisory experience
  • Relationship building
  • Verbal and written communication
  • Safety awareness
  • Security oversight
  • Equipment maintenance
  • Mixology expertise
  • Legal compliance
  • Service-oriented mindset
  • Customer service
  • Problem-solving
  • Supply ordering
  • Upselling techniques
  • Foodservice management
  • Wine and liquor expertise
  • Cocktail development
  • ServSafe compliance

Certification

ABC license current

Serve safe alcohol current

Timeline

Bar Supervisor

Delware North
12.2023 - Current

Bar Supervisor

Legends
05.2023 - Current

Personal Care Assistant

Oasis In Home Care
03.2020 - Current

Concessions Volunteer

Bridgstone Arena
04.2016 - 12.2023

Cheatham County Central High School

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Jessica Magill