Jessica Mathis
Chattanooga
Summary
Accomplished professional with a focus on inventory and customer relationship management. History of effectively training staff and improving merchandise presentation, resulting in higher sales and improved customer experiences.
Overview
13
13
years of professional experience
Work History
Hardlines Manager
Base Exchange
Valdosta
01.2012 - 01.2014
- Managed inventory levels to ensure product availability for customer needs.
- Trained staff on product knowledge and customer service best practices.
- Coordinated merchandise displays to enhance shopping experience and maximize sales.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Developed promotional strategies to increase customer engagement and drive foot traffic.
- Analyzed sales data to identify trends and adjust stock accordingly.
- Implemented loss prevention measures to protect store assets and reduce shrinkage.
- Monitored stock levels and reordered items when necessary.
- Participated in quarterly inventory checks to ensure accuracy of merchandise counts.
- Performed regular price audits to ensure compliance with company pricing policies.
- Maintained high standards of visual presentation throughout the department by ensuring shelves were clean and well stocked.
- Resolved customer complaints in a timely manner according to company policy.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Hooters Girl
Hooters
Valdosta
01.2010 - 01.2011
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Car Salesperson
Orr Nissan
Bossier City
01.2006 - 01.2007
- Assisted customers in selecting vehicles based on preferences and needs.
- Provided detailed product knowledge on various Nissan models and features.
- Conducted test drives to showcase vehicle performance and comfort.
- Built strong relationships with clients to encourage repeat business and referrals.
- Developed relationships with potential buyers through phone calls and emails.
- Followed up with customers to build long-term relationships and successful referrals.
- Maintained up-to-date database of sales contacts and customer information.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
Recon Clerk
Hancock Bank
Gulfport
01.2003 - 01.2006
- Processed customer transactions efficiently and accurately.
- Maintained organized records for customer accounts and transactions.
- Managed cash drawer and balanced daily financial reports.
- Utilized banking software to update customer information promptly.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized and maintained filing systems for confidential documents.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Scanned documents into digital formats ensuring accuracy of content.
Restaurant Hostess
Chili's Bar and Grill
Gulfport
01.2001 - 03.2003
- Greeted and seated guests promptly upon arrival.
- Managed reservation system and maintained seating chart accuracy.
- Coordinated with servers to optimize dining flow and guest experience.
- Handled guest inquiries and resolved minor issues effectively.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
High School Diploma -
Mississippi Challenge Academy
Hattiesburg, MS12-2001
Skills
- Inventory management
- Visual merchandising
- Sales analysis
- Loss prevention
- Staff training
- Customer relationship management
- Problem solving
- Goal setting
- Reliability
- Organizational skills
- Good judgment
- Active listening
- Customer relations
- Problem-solving aptitude
- Customer service
- Problem-solving abilities
- Decision-making
- Self motivation
- Multitasking
- Relationship building
- Multitasking capacity
Timeline
Hardlines Manager
Base Exchange
01.2012 - 01.2014
Hooters Girl
Hooters
01.2010 - 01.2011
Car Salesperson
Orr Nissan
01.2006 - 01.2007
Recon Clerk
Hancock Bank
01.2003 - 01.2006
Restaurant Hostess
Chili's Bar and Grill
01.2001 - 03.2003
High School Diploma -
Mississippi Challenge Academy