Jessica Paez Contreras
Cleveland
Summary
Motivated and reliable customer service associate with experience handling cash and assisting customers in a fast paced environment. Skilled in communication, problem solving and building positive relationships. Bilingual in English and Spanish, with a strong focus on providing excellent service and helping customers meet their financial needs.
Overview
1
1
year of professional experience
Work History
Sales Associate
Walmart
Cleveland, TN
10.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Provided training support to new associates on store policies and operational procedures.
- Addressed customer complaints promptly, fostering positive relationships and loyalty.
- Operated point-of-sale system efficiently, ensuring smooth transaction processing.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Cleveland High School
Cleveland, TNSkills
- Bilingual (English and Spanish)
- Adaptable and Quick learner
- Strong customer service skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Strong communication skills
- Relationship building
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Associate
Walmart
10.2024 - Current
High School Diploma -
Cleveland High School