Jessica Perry

• Handled customer service inquiries and problems via the telephone.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Researched and resolved any issues that could not be immediately resolved on first contact and called customers back with a resolution.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Interacted through channels such as Chat, Phone, E-mail and TEAMS.

• Managed household and created a daily routine.
• Budgeted and paid monthly household expenses.
• Work well without supervision.
• Time management.
• Problem solver.

• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Helped customers find specific products, answered questions and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.

• Took orders, prepared foods and processed payments in full-service establishment.
• Delivered food within minutes to meet quality and service standards.
• Maintained knowledge of new offerings and upsold promotional items and specials.
• Trained new employees to perform duties.
• Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
• Independently resolved customer concerns to correct problems and promote brand loyalty.
• Completed orders by making specialty shakes and ice cream desserts.
• Completed opening, closing and shift change tasks by following company guidelines.

4-H Checkpoint for Ragnar Run

• Directed runners on the street
• Announced runners as they crossed the checkpoint
• Handed out team shirts and merchandise

4-H Turkey Expo Booth

• Assisted students with setting up booth
• Answered questions about local 4-H programs

4-H Life Skills Day for High School

• Helped students understand their assigned mock life card
• Assisted in students making decisions about buying homes, insurance, cars, groceries, etc. using the information given on their cards

Jasper Elementary and Jasper Middle School

• TCAP proctor
• Field Day
• Classroom Holiday Parties

St Jude Children's Research Hospital

• Dreamhome
• Walkathon