Jessica Pine
Fall Branch
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
24
24
years of professional experience
Work History
Lead Store Associate
Sherwin-Williams
Kingsport
09.2016 - Current
- Supervised daily store operations and maintained a safe environment for customers.
- Assisted customers with product selection and provided expert color matching advice.
- Managed inventory levels and organized stock for efficient access and display.
- Trained new staff on store procedures, product knowledge, and customer service standards.
- Developed promotional displays to enhance product visibility and customer engagement.
- Processed transactions accurately using point-of-sale systems and ensured cash handling compliance.
- Collaborated with team members to resolve customer issues and improve service quality.
- Conducted regular inspections of store appearance to uphold Sherwin-Williams branding standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Special Services Associate
The Home Depot Inc
Johnson City
04.2002 - 08.2016
- Coordinated schedules for service delivery and client appointments.
- Coordinated shipments to ensure timely delivery of materials and products.
- Collaborated with suppliers to resolve shipping discrepancies and delays.
- Processed credit applications and verified applicant information for accuracy.
- Assisted in maintaining customer credit files and documentation systems.
- Collaborated with team members to streamline credit approval processes.
- Created new customer accounts within accounting systems, ensuring accuracy of all data entered.
- Researched potential customers to verify identity and obtain credit references.
Education
Bachelor of Science - Interior Architecture
East Tennessee State University
Johnson City, TN05-2019
Skills
- Detail Orientated
- Organization
- Customer Service
- Leadership
- Multi-Tasking
- Problem Solving
- Revit
- CAD
- Adobe PhotoShop
- Adobe Illustrator
- Microsoft Office
- Customer service
- Point-of-sale systems
- Inventory management
- Product promotion
- Staff training
- Sales forecasting
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Store operations
- Conflict resolution
- Payment processing
Timeline
Lead Store Associate
Sherwin-Williams
09.2016 - Current
Special Services Associate
The Home Depot Inc
04.2002 - 08.2016
Bachelor of Science - Interior Architecture
East Tennessee State University