Jessica Reed
Bean Station
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Information Management Technician
Tennova Healthcare
12.2025 - Current
- Organized and filed patient information, ensuring confidentiality and compliance with HIPAA regulations
- Reviewed medical charts for completeness, accuracy, and proper documentation
Registration Specialist
Tennova - Turkey Creek Medical Center
04.2025 - 12.2025
- Registered lab specimen accounts for accurate patient tracking and billing
- Scanned physician orders into electronic health record systems
- Distinguished out-of-network insurances to ensure proper billing
- Communicated diagnosis code errors and issues to physician offices
- Supported transition of outreach services during LabCorp acquisition-12/1/25
- Maintained patient confidentiality and achieved HIPAA compliance
- Managed patient records and insurance verification processes
Unit Secretary
Tennova Jefferson Memorial Hospital
04.2024 - 04.2025
- Communicated with staff to coordinate patient care and unit activities
- Answered call lights to assist patients and support nursing staff
- Completed paperwork for patient transfers between units
- Created and broke down patient charts for accurate record keeping
Patient Service Representative
Ballad Health
09.2022 - 03.2024
- Answered phone calls and scheduled patient appointments
- Checked insurance coverage and verified patient eligibility
- Scanned patient records into electronic health systems
- Maintained patient confidentiality and supported HIPAA compliance
Patient Care Assistant
All Care LLC
11.2017 - 09.2022
- Assisted non-medical patients with grooming and daily activities
- Supported patients during doctors' appointments and shopping trips
- Prepared food and monitored vital signs including blood pressure and temperature
- Performed home cleaning and maintained a safe environment
Customer Service Representative
Sykes
02.2016 - 10.2017
- Reviewed charges and bills for AT&T cellular services customers
- Exceeded sales quotas and updated customer account information
- Completed payments over the phone and resolved billing issues
- Provided excellent customer service and support
Education
Associate's degree - Health Information Management
Walters State Community College
Morristown, TN05.2022
High school diploma or GED - Architectural Drafting
Claiborne High School
New Tazewell, TN05.2005
Skills
- Microsoft Office
- Patient scheduling and appointment management
- Computer networking
- Interpersonal skills
- Effective communication
- Accurate documentation
- Team Player
- Customer service
- Problem Solver
- Software testing
- Patient service
- Attention To Detail
- Health information management
- GPS
- Windows
- Writing skills
- Productivity software
- Medical receptionist
- Organizational skills
- Computer literacy
- Billing troubleshooting
- Clinic administrative experience
- Bilingual
- IT experience within healthcare
- Working with people with disabilities
- Insurance verification
- Computer skills
- Mobile devices
- Phone etiquette
- Systems & applications support
- Microsoft office skills
- Multi-Tasking
- Phone communication
- Communication skills
- ICD-10
- Microsoft Excel
- Medical office experience
- Schedule management
- Bilingual (English/Spanish)
- Word processing
Certification
Driver's License, 02/01/25, 04/01/33
Languages
Spanish
Timeline
Health Information Management Technician
Tennova Healthcare
12.2025 - Current
Registration Specialist
Tennova - Turkey Creek Medical Center
04.2025 - 12.2025
Unit Secretary
Tennova Jefferson Memorial Hospital
04.2024 - 04.2025
Patient Service Representative
Ballad Health
09.2022 - 03.2024
Patient Care Assistant
All Care LLC
11.2017 - 09.2022
Customer Service Representative
Sykes
02.2016 - 10.2017
Associate's degree - Health Information Management
Walters State Community College
High school diploma or GED - Architectural Drafting
Claiborne High School