Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jessica Rodarte

Memphis

Summary

Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Store Manager

Verizon Wireless
04.2024 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.

Janitorial Manager

ParCou LLC
05.2022 - 03.2024
  • Improved facility cleanliness by conducting regular inspections and addressing issues promptly.
  • Developed strong vendor relationships for cost-effective supply procurement and inventory management.
  • Increased client satisfaction by consistently maintaining a clean and safe environment for occupants.
  • Reduced employee turnover through effective hiring, training, and performance management.
  • Provided ongoing coaching and mentoring to develop a high-performing janitorial team committed to excellence in service delivery.
  • Conducted thorough staff evaluations to identify strengths, opportunities for growth, and professional development needs.

Automotive Sales Associate

AutoNation
02.2023 - 11.2023
  • Maximized revenue opportunities by upselling additional products like extended warranties or optional accessories when appropriate for the customer''s needs.
  • Conducted thorough product research and attended training sessions to maintain expert knowledge of current automotive trends and models.
  • Collaborated with fellow sales team members on shared goals and strategies for achieving dealership-wide success.
  • Fielded incoming inquiries via phone or email, providing accurate information and directing customers to the appropriate sales associate when necessary.

Restaurant Manager

Happy Mexican
05.2022 - 01.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Cashier Manager

Las Margaritas Restaurant
03.2020 - 04.2022
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.

Food Service Manager

Los Reyes
11.2016 - 03.2020
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.

Education

No Degree - Mental Health Counseling

Southwest Tennessee Community College
Memphis, TN
04-2029

High School Diploma -

East High
Memphis, TN
05-2015

Skills

  • Customer service
  • Strong multi-tasking
  • Retail operations
  • Problem-solving
  • Dependable and reliable
  • Coaching and mentoring
  • Shift scheduling
  • Hiring and training
  • Advertising and marketing
  • Loss prevention
  • Spanish fluency
  • Budgeting and cost control

Accomplishments

  • Increased sales by 10% by coaching department managers on new merchandising standards.
  • Recruited 5 successful new managers within one year.
  • Exceeded monthly store sales goals 4 months in a row.

Certification

  • Certificate Of Appreciation by Verizon Wireless - January 29th, 2025
  • Certified Manager (CM) - Institute of Certified Professional Managers.

Languages

Spanish
Native or Bilingual
French
Elementary
English
Native or Bilingual

Timeline

Retail Store Manager

Verizon Wireless
04.2024 - Current

Automotive Sales Associate

AutoNation
02.2023 - 11.2023

Janitorial Manager

ParCou LLC
05.2022 - 03.2024

Restaurant Manager

Happy Mexican
05.2022 - 01.2023

Cashier Manager

Las Margaritas Restaurant
03.2020 - 04.2022

Food Service Manager

Los Reyes
11.2016 - 03.2020

No Degree - Mental Health Counseling

Southwest Tennessee Community College

High School Diploma -

East High

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