Jessica Shirley, MSPA, PA-C
Thompsons Station,TN
Summary
Physician Assistant with 12 years of experience in both clinical medicine and healthcare operations. Dedicated to enhancing organizations and patient outcomes through effective collaboration, regulatory compliance, and staff mentorship. Committed to fostering a culture of excellence in patient-centered care. Passionate about improving the health and well-being of both my patients and my community. I value teamwork, communication, and continuous learning and seek to bring diverse perspectives and experience to a healthcare operations team.
Overview
10
10
years of professional experience
Work History
Director of Medical Services
Physicians Urgent Care
Franklin, Tennessee
03.2025 - Current
- Lead PA with oversight of all Urgent Care Providers, including interviews, chart reviews, performance evaluations, reprimands and terminations.
- Leader clinical trainer for all new hire providers.
- Collaborated with clinical staff to develop and refine treatment protocols and best practices.
- Conducted regular performance evaluations to ensure compliance with healthcare standards and regulations.
- Analysis of new medical supplies, lab tests and equipment purchases
- Served as a mentor and role model for staff members, fostering a positive work environment conducive to professional growth and development.
- Elevated patient experience by actively addressing concerns, soliciting feedback, and implementing service improvements based on customer input.
- Organized educational content and training for in-person "Provider Gatherings"; presented at these meetings every 2 months.
- Managed the provider schedule across 4 locations monthly.
- Collaborated with the Practice Administrator, Managing Partner and Executive Committee regarding clinical and operational issues.
- Assisted Executive Committee with establishing new Urgent Care Service Lines.
- Worked clinically as a Physician Assistant two days per week.
Physician Assistant
Physicians Urgent Care
Franklin, Tennessee
03.2019 - Current
- Conducted comprehensive patient assessments, developing appropriate treatment plans for diverse medical conditions.
- Collaborated with physicians to execute urgent care protocols and improve patient outcomes.
- Enhanced patient satisfaction through effective communication and empathetic bedside manner.
- Administered medications and performed procedures such as laceration repairs and I&D's in alignment with clinical best practices.
- Conducted physical examinations to assess patients' health and current condition for optimal treatment.
- Ordered and interpreted diagnostic testing to confirm diagnosis and implement accurate treatment plans.
- Exhibited excellent problem-solving skills when encountering complex medical cases, collaborating with physicians and other healthcare professionals to determine the most appropriate course of action for optimal patient outcomes.
- Prescribed medications to patients to treat conditions and alleviate symptoms.
- Optimized time management skills to prioritize urgent cases while maintaining high-quality care for all patients.
- Referred to and consulted with physicians and other healthcare providers on patient care.
ER Physician Assistant
St. Francis Hospital
Columbus, Georgia
08.2016 - 03.2019
- Provided immediate medical care to patients in high-pressure emergency situations.
- Performed problem-focused histories and physical examinations in both Rapid Care and Main ED.
- Ordered and interpreted laboratory and radiology studies, formulating diagnoses and treatment plans.
- Performed procedures including pelvic exams, laceration repairs, I&D's, joint reductions, digital blocks, dental blocks, IV's, splinting, etc.
- Assisted attending physicians with central lines, arterial lines, intubations and other emergent procedures.
- Participated in ACLS codes.
- Collaborated with multidisciplinary teams to develop effective treatment plans for diverse patient populations.
- Established trust with patients through active listening skills, demonstrating empathy towards their concerns while maintaining professionalism throughout interactions.
- Sustained excellent communication with nursing staff, fostering a positive work environment that promoted teamwork and collaboration among healthcare professionals.
- Maintained a high level of patient satisfaction by delivering compassionate and empathetic bedside manner, addressing concerns, and answering questions promptly.
Education
Master of Science - Physician Assistant Studies
South University
Savannah, Georgia03-2016
Bachelor of Science - Biology/Pre-Medicine
Mercer University
Macon, Georgia12-2009
Skills
- Clinical leadership
- Medical education
- Operational efficiency
- Healthcare management
- Quality improvement
- Staff development
- Service line growth
Timeline
Director of Medical Services
Physicians Urgent Care
03.2025 - Current
Physician Assistant
Physicians Urgent Care
03.2019 - Current
ER Physician Assistant
St. Francis Hospital
08.2016 - 03.2019
Master of Science - Physician Assistant Studies
South University
Bachelor of Science - Biology/Pre-Medicine
Mercer University