Jessica Smith
Knoxville
Summary
Friendly and Energetic Front Desk Assistant with more than 6 years of experience. Highly skilled in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills and the ability to handle all front office operations.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Gi For Kids
07.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
Receptionist
Fountain City Family Physicians
03.2021 - 05.2022
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Supported office staff and operational requirements with administrative tasks.
Guest Service Representative
Extended Stay America Inc.
03.2014 - 12.2019
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Protected guest valuables with main safe or in individual boxes to maximize security.
Cashier
KFC
07.2013 - 03.2014
- Provided customers with information on specials and discount deals.
- Operated and sanitized kitchen and food preparation equipment.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Performed shift change tasks each day to keep store efficient and neat.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Shoe Sales Associate
Sears Brands LLC
06.2009 - 11.2011
- Organized store merchandise racks by size, style and color to maintain clean, visually-appealing showroom.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Measured customers' feet to determine proper shoe size, using Brannock device.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Education
High School Diploma -
Penn Foster Career School
Scranton, PAMedical Assisting
South College
Knoxville, TNSkills
- Guest Services
- Time management
- Problem-solving skills
- Cash Handling
- Word processing
- File management
- Clerical
- Leadership
- Computer skills
- Basic math
- Detail-oriented
- Cultural awareness
- Scheduling
- Cleaning
- Flexible & Adaptable
- Responsible
- Office administration
- Documentation and reporting
- Multi-Line Telephone Systems
- Administrative support
- Verbal and written communication
Timeline
Patient Service Representative
Gi For Kids
07.2022 - Current
Receptionist
Fountain City Family Physicians
03.2021 - 05.2022
Guest Service Representative
Extended Stay America Inc.
03.2014 - 12.2019
Cashier
KFC
07.2013 - 03.2014
Shoe Sales Associate
Sears Brands LLC
06.2009 - 11.2011
High School Diploma -
Penn Foster Career School
Medical Assisting
South College
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