Jessica Stewart
Murfreesboro
Summary
Talented Switchboard Operator adept at handling a high workload in busy settings. Effective at routing calls, documenting messages, and making public announcements. Looking for a fast-paced position.
Overview
20
20
years of professional experience
2007
2007
years of post-secondary education
Work History
Switchboard Operator
BDI
Murfreesboro
09.2024 - Current
- Directed callers to appropriate departments and personnel efficiently.
- Greeted visitors in a professional manner when they arrived at the switchboard station.
- Provided training and coaching to new switchboard operators.
- Assisted visitors by providing information and answering inquiries promptly.
- Collaborated with team members to ensure smooth communication flow.
- Handled customer complaints with empathy and professionalism during calls.
- Ensured switchboard equipment was operational and reported issues timely.
- Handled confidential information with discretion and professionalism.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Routed emergency calls to the appropriate department or personnel.
- Accurately transcribed message details and promptly relayed to appropriate recipients.
- Addressed customer concerns professionally in order to provide satisfactory solutions.
- Performed basic troubleshooting procedures when technical problems arose with the switchboard equipment.
- Utilized multiple computer applications such as Microsoft Office Suite to maintain records of all incoming and outgoing calls.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
Flower Delivery Driver
Smoot's Flowers
Manchester
02.2019 - 09.2024
- Delivered floral arrangements to customers in various locations.
- Coordinated efficient routes to optimize delivery times.
- Maintained vehicle cleanliness and functionality for safe transportation.
- Communicated with customers to confirm delivery details and preferences.
- Assisted in loading and unloading flower shipments at the store.
- Followed safety protocols while handling delicate floral products.
- Resolved customer complaints in a professional manner when necessary.
- Provided excellent customer service when interacting with clients.
- Answered phone calls promptly and accurately taking messages or providing information as needed.
- Checked flowers for quality before loading onto delivery vehicle.
- Reported any issues or damage to supervisor immediately upon returning from deliveries.
- Compiled reports on daily routes completed, hours worked, miles driven.
- Demonstrated excellent customer service skills while interacting with clients.
Lead Sales Associate
Goodwill
Smyrna
08.2006 - 08.2008
- Led team in daily sales operations and customer service initiatives.
- Trained new associates on sales techniques and store procedures.
- Managed inventory flow to ensure optimal product availability.
- Maintained accurate cash handling and financial reporting procedures.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Supervised a team of sales associates on daily tasks and operations.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Cross-trained on different positions to best support team during peak periods.
Education
Smyrna High School
Smyrna, TNSkills
- Call routing
- Switchboard operation
- Computer applications
- Emergency call handling
- Customer service
- Communication skills
- Team collaboration
- Problem resolution
- Confidential information management
- Training and coaching
- Attention to detail
- Time management
- Troubleshooting procedures
- Professional demeanor
- Empathy and patience
- Quick-learning
- Strong memory
- Flexibility
- Switchboard knowledge
- Dependability
Affiliations
- Co-Coordinator for the Relay for Life of Murfreesboro, TN
- Mother to 3 beautiful boys that I am also currently homeschooling with my husband.
- Showing my kids that you can accomplish anything you set your mind to, at any age.
References
References available upon request.
Timeline
Switchboard Operator
BDI
09.2024 - Current
Flower Delivery Driver
Smoot's Flowers
02.2019 - 09.2024
Lead Sales Associate
Goodwill
08.2006 - 08.2008
Smyrna High School