Jessica Tanner
Dover
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Customer Service Representative
Clarksville Gas & Water
Clarksville
12.2025 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with service inquiries and account information.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved billing issues and provided payment options for customers.
- Coordinated service appointments and managed technician schedules.
- Maintained accurate records of customer interactions and transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Manager
Bestway
Clarksville
03.2024 - 11.2025
- Developed and implemented effective sales strategies for product launches.
- Led sales team to achieve monthly targets consistently.
- Achieved company growth and brand development through market expansion and sales.
- Established strong relationships with key clients to enhance loyalty.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Coordinated with marketing teams for integrated promotional campaigns.
- Performed sales consultations and educated clients on products and services.
- Conducted market research to identify customer needs and trends.
Store Manager
Dollar General
Clarksville
04.2022 - 02.2023
- Implemented store processes including employee supervision, staffing, inventory management, stocking, receiving, and paperwork to meet operational needs
- Managed inventory processes including damages, markdowns, register scanning, paperwork, and facility controls.
- Provided store management and scheduling
- Implemented store processes including employee supervision, staffing, inventory management, stocking, receiving, and paperwork to meet operational needs
- Ensured merchandise presentation aligned with established practices and store manager direction, optimizing use of fixtures and pricing signage
- Ensured merchandise presentation aligned with established practices and store manager direction, optimizing use of fixtures and pricing signage
- Delivered superior customer service consistently to enhance customer satisfaction
Business Manager Owner/Managing Member/ Laborer
Perfectly polished
Clarksville
03.2011 - 04.2021
- Acquired new customers through targeted advertising strategies
- Acquiring new customers by various avenues of advertising
- Scheduling all customers in such a manner that would maximize profits
- Interviewed, hired, and trained employees while providing hands-on guidance for quality control
- Ensured all jobs were completed in a timely manner while always striving to ensure complete customer satisfaction
- Ensured thorough bookkeeping processes
- Executed cleaning services for occupied and vacant properties
Plant Manager Assistant/ Office Manager
Hemlock Semiconductor
Clarksville
02.2011 - 11.2011
- Coordinated weekly meetings with site contractors to align project schedules and address any potential delays
- Updated all contractors' projected deadlines for completion of projects
- Entered contractor data into computer system for plant review to ensure accurate records and facilitate project tracking
- Handled payroll, work completion, personal protective equipment used forms
- Managed payroll documentation to ensure accurate employee compensation, work completion, personal protective equipment used forms
Owner/Office Manager/ Laborer
Tanner Transport, LLC
Woodlawn
01.2003 - 01.2011
- Launched a successful business at age 21 by developing a comprehensive business plan and securing initial funding.
- Maintained accurate records for financial and operational activities
- Managed financial records and transactions to ensure accurate accounting.
- Meeting with customers to not only give estimates but ensure complete customer satisfaction
- Upheld all laws by DOT: vehicle maintenance, log books, physicals, permits, and licenses
- Secured required permits to ensure compliance with regulations.
- Coordinated schedules for employees and appointments to maximize efficiency.
- Acquired new customers and secured additional resources, consistently increasing profit margin for 8 years
Manager/Assistant Manager
Deb Shops
Antioch
10.1997 - 01.2003
- Tripled sales making my store number 1 in the district
- Created new incentives for staff that would encourage accountability and improve staff morale by holding regular meetings
- Revamped and organized stores to drive sales growth across various regions
- Executed floor plans with precision, leveraging strong organizational skills to manage disarray effectively
- Reduced inventory shrinkage through effective loss prevention strategies from 27% to 8% within 6 months
- Executed floor plans with precision due to my passion for organizing and the inability to be thwarted by chaos and complete disarray
Education
Distinguished high school diploma -
Montgomery Central High School
Cunningham, TNSkills
- Customer service
- Customer engagement
- Retail sales
- Product knowledge
- Payment processing
- Cash register
- Scheduling
- Task prioritization
- Multitasking
- Data entry
- Record keeping
- Document preparation
- Microsoft Excel
- Administrative support
- Hiring
- Recruiting
- Interviewing
- Employee development
- Supervising experience
- Payroll
- Profit & loss
- Service evaluation
- Leadership
- Persuasive communication
- Communication skills
- Conflict resolution
- Organization
- Computer skills
Certification
Driver's License
Timeline
Customer Service Representative
Clarksville Gas & Water
12.2025 - Current
Sales Manager
Bestway
03.2024 - 11.2025
Store Manager
Dollar General
04.2022 - 02.2023
Business Manager Owner/Managing Member/ Laborer
Perfectly polished
03.2011 - 04.2021
Plant Manager Assistant/ Office Manager
Hemlock Semiconductor
02.2011 - 11.2011
Owner/Office Manager/ Laborer
Tanner Transport, LLC
01.2003 - 01.2011
Manager/Assistant Manager
Deb Shops
10.1997 - 01.2003
Distinguished high school diploma -
Montgomery Central High School