Jessica Tuzo
Nashville
Summary
Dynamic General Manager with a proven track record in fitness operations and team development. Expert in program development, member experience strategies, and community engagement, driving membership growth and retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
MADabolic
Nashville
05.2023 - 02.2026
- Led and developed a team of fitness professionals to enhance training experiences and member engagement.
- Oversaw daily studio operations, managing staffing, scheduling, and facility maintenance to ensure seamless member experiences.
- Implemented strategies that increased membership growth, retention, and studio profitability.
- Created internal training systems to elevate coaching performance and class delivery.
- Cultivated partnerships with local businesses, securing collaboration with 12 South Farmers Market to enhance community engagement.
- Organized community events and initiatives to strengthen brand presence and member connection.
- Ensured operational excellence by upholding safety standards and maintaining equipment.
- Maintained clean and professional training environment, reinforcing commitment to high-quality service and member satisfaction.
Head Coach
Orangetheory Fitness
Nashville
03.2023 - 12.2023
- Delivered high-energy, science-based group training sessions for classes of 24+ participants.
- Led coaching team to enhance member engagement and retention initiatives.
- Coordinated with studio leadership to maintain consistent, high-quality training experience across all classes.
- Emphasized coaching excellence, member motivation, and proper training technique to maximize results and ensure safety.
Fitness Manager
Orangetheory Fitness
Arlington
07.2021 - 03.2023
- Directed all fitness operations across two studios with a combined membership base of over 550 members.
- Led coach recruiting, interviewing, and onboarding processes to build strong coaching teams.
- Managed coach development through mentorship, performance evaluations, and continuing education.
- Facilitated OTFit certification programs for coaches across seven franchise locations.
- Ensured consistent programming delivery and coaching standards across the region.
Presales Manager/Head Coach
Orangetheory Fitness
Washington
03.2019 - 07.2021
- Oversaw coaching operations for studio with 50+ weekly classes, ensuring optimal scheduling and resource allocation.
- Helped grow the studio to a 500-member pre-opening milestone and over 800 members prior to COVID.
- Led hiring, onboarding, and continued development of coaching staff.
- Conducted monthly coach education meetings to review programming strategy and workout delivery.
- Coordinated major studio events such as Dri-Tri competitions and specialty workout weeks, enhancing member engagement and community involvement.
- Tracked and analyzed performance reports and KPIs to assess studio utilization and membership conversion, informing strategic decisions.
Education
Bachelor of Science - Human Nutrition, Foods, And Exercise
Virginia Tech
Blacksburg, VA12-2017
Skills
Program Development
Coach Leadership & Mentorship
Member Experience Strategy
Fitness Operations Management
Team Development & Training
Community Engagement
Strategic Planning
Customer Experience
Program Evaluation
Certification
ACE Personal Trainer- 2019-Current
Affiliations
Greeting Coordinator- Zeal Church
Timeline
General Manager
MADabolic
05.2023 - 02.2026
Head Coach
Orangetheory Fitness
03.2023 - 12.2023
Fitness Manager
Orangetheory Fitness
07.2021 - 03.2023
Presales Manager/Head Coach
Orangetheory Fitness
03.2019 - 07.2021
Bachelor of Science - Human Nutrition, Foods, And Exercise
Virginia Tech