JESSICA TUZO
Nashville
Summary
Hospitality and Guest Experience Professional with a passion for creating exceptional experiences through authentic relationships, thoughtful execution, and servant leadership. Experienced in premium NASCAR hospitality, luxury event coordination, and team leadership, with a proven ability to anticipate guest needs, manage high-profile events, and deliver seamless experiences for executives, corporate partners, VIP guests, and clients. Recognized for building meaningful connections, maintaining operational excellence, and creating environments where every guest feels welcomed and valued.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Owner's Suite Runner
Nashville Superspeedway
05.2026 - Current
- Delivered premium hospitality experiences for executives, VIP guests, sponsors, and corporate partners within the Owner's Suite.
- Provided exceptional hospitality experiences tailored for VIP clients
- Anticipated guest needs and provided personalized service to create memorable race weekend experiences.
- Maintained organized and welcoming hospitality environment throughout race weekend, enhancing guest experience.
- Coordinated executive and partner transportation to Victory Lane, media appearances, hospitality events, and exclusive race experiences.
- Managed credential requests and distribution for guests, ensuring accuracy and confidentiality to uphold security standards.
- Supported Speedway Motorsports staff with hospitality operations and event execution, facilitating smooth logistics in fast-paced environment.
- Represented Nashville Superspeedway with professionalism while maintaining the highest standards of guest service.
Wedding & Event Coordinator (Freelance/Assistant)
Katie O Coordination
06.2025 - Current
- Coordinated luxury weddings and special events from setup to completion, ensuring a flawless execution.
- Managed detailed event timelines, aligning vendors, venues, and wedding parties to maintain schedule adherence.
- Design ceremony and reception layouts while overseeing décor installation and event aesthetics.
- Serve as the primary point of contact for couples, vendors, and venue staff throughout event day.
- Resolve challenges calmly and efficiently while maintaining a seamless guest experience.
- Delivered exceptional client service through meticulous organization, clear communication, and keen attention to detail.
General Manager
MADabolic
Nashville
05.2023 - 02.2026
- Increased membership growth and retention through relationship-building, community partnerships, and personalized member engagement.
- Hired, trained, mentored, and developed a high-performing coaching team focused on exceptional customer service.
- Led daily operations, enhancing member experience through a welcoming, community-focused environment.
- Organized community events that increased brand awareness and enriched member engagement.
- Built partnerships with local businesses to expand community involvement and enhance brand presence.
- Developed internal training systems that elevated coaching consistency and service quality.
- Maintained operational excellence, ensuring effective organization, problem-solving, and team leadership.
Head Coach
Orangetheory Fitness
Nashville
03.2023 - 12.2023
- Coached classes of 24+ participants, focusing on encouragement and measurable results.
- Enhanced member retention through personalized coaching and high-quality customer experiences.
- Created engaging group fitness experiences that strengthened member relationships.
- Collaborated with studio leadership to maintain consistent service standards and member satisfaction.
Fitness Manager
Orangetheory Fitness
Arlington
07.2021 - 03.2023
- Facilitated coach education and leadership development across multiple studio locations, strengthening overall coaching quality.
- Directed coaching operations, mentoring and developing coaching staff to enhance performance.
- Ensured consistent programming, service standards, and member experiences.
- Cultivated positive team culture focused on accountability, excellence, and genuine connection, improving team dynamics.
- Recruited, interviewed, and onboarded new team members.
Presales Manager / Head Coach
Orangetheory Fitness
Washington
03.2019 - 07.2021
- Helped launch a new studio from presales through grand opening, growing membership to more than 800 members.
- Led recruiting, onboarding, and development of coaching staff to enhance team effectiveness.
- Coordinated signature studio events, competitions, and community initiatives to strengthen member engagement.
- Tracked key performance metrics to identify opportunities for operational improvements and enhance member experience.
- Built lasting relationships with members, delivering exceptional service and fostering community engagement.
Education
Bachelor of Science - Human Nutrition, Foods & Exercise
Virginia Tech
Skills
- Premium Hospitality
- Guest Experience
- Corporate Event Planning
- Event Logistics
- Event planning
- Sports Event Management
- Executive relations
- Corporate Partnerships
- Client Relationship Management
- Vendor Coordination
- Operations oversight
- Team Leadership
- Relationship Building
- Problem Solving
- Communication
- Customer Experience
- Servant Leadership
Certification
ACE Certified Personal Trainer
Leadership Community
- Founder, 27:17 Training, Created and led a faith-based fitness community focused on building strength through fitness, faith, and accountability while fostering meaningful relationships.
- Greeting Coordinator, Zeal Church, Welcome first-time guests, build authentic relationships, and help create a warm and inviting environment for members and visitors.
Timeline
Owner's Suite Runner
Nashville Superspeedway
05.2026 - Current
Wedding & Event Coordinator (Freelance/Assistant)
Katie O Coordination
06.2025 - Current
General Manager
MADabolic
05.2023 - 02.2026
Head Coach
Orangetheory Fitness
03.2023 - 12.2023
Fitness Manager
Orangetheory Fitness
07.2021 - 03.2023
Presales Manager / Head Coach
Orangetheory Fitness
03.2019 - 07.2021
Bachelor of Science - Human Nutrition, Foods & Exercise
Virginia Tech