Jessica Webb
Memphis
Summary
Detailed oriented, organized Medical Office Coordinator with a proven track record at Lebonheur Children's Hospital, demonstrating HIPAA compliance expertise and exceptional interpersonal communication. Achieved significant improvements in patient experience through effective appointment organization and collaborative teamwork. Excelled in a fast-paced environment, enhancing office efficiency and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Medical Office Coordinator
Lebonheur Children's Hospital
04.2022 - 12.2024
- Ensured confidentiality by managing sensitive patient data responsibly.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Managed office communications for improved patient experience.
- Coordinated staff meetings by organizing agendas.
- Oversaw inventory control to maintain sufficient supplies for daily operations.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Oversaw appointment management, handled registrations effectively, and maintained positive patient relations.
- Executed updates and maintenance of patient data following HIPAA standards.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Utilized effective communication techniques to resolve issues.
Medical Scheduler
Lebonheur Children's Hospital
05.2021 - 04.2022
- Responded to phone inquiries, providing essential office details.
- Proactively filled open appointments due to cancellations or no-shows with patients from waitlists.
- Ensured rescheduling of missed appointments through diligent follow-ups.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Guided new schedulers on effective scheduling techniques.
- Decreased appointment no-shows through proactive confirmations.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Accurately documented patient information including demographics, insurance data, and medical history.
- Managed conflicts in schedules and resources effectively, preventing disruptions.
- Coordinated appointment scheduling for five physicians in a specialized pediatric practice.
- Coordinated with healthcare team to manage appointment times effectively.
- Balanced numerous schedules and prioritized tasks efficiently in dynamic work settings.
- Coordinated communication between patients and healthcare providers, enhancing pre-appointment instruction clarity.
Medical Office Assistant
Methodist University Hospital
07.2018 - 05.2021
- Connected callers to corresponding personnel.
- Reviewed and updated patient and insurance information to optimize accuracy.
- Coordinated patient appointments, handled check-in tasks, and managed billing transactions.
- Scheduled appointments effectively for patient consultations and treatments.
- Managed patient registration and ensured all documentation was finalized accurately.
- Effectively answered questions from patients.
- Arranged patient files before appointments, confirming readiness of charts.
- Maintained confidentiality standards in alignment with HIPAA requirements.
- Handled and recorded medical payments from multiple payment methods.
- Simplified front desk processes to minimize patient lineups.
- Maintained a sanitized and organized front desk environment.
- Completed daily payment reconciliation to ensure accurate office finances.
- Coordinated patient follow-up appointments.
- Managed patient referrals and transfer requests.
- Facilitated inbound call operations and message coordination for six specialized ENT physicians.
Medical Office Assistant
Christ Community Health Service
09.2017 - 07.2018
- Directed telephone calls to appropriate staff members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured accuracy of insurance details within patient EMRs.
- Scheduled appointments for doctor visits using eClinicalWorks.
- Recorded patient information and maintained accurate documentation.
- Assembled necessary medical documentation in preparation for appointments.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Collected patient information by gathering forms and copying insurance cards.
- Logged and processed medical payments using check, cash, and credit card.
- Offered suggestions for enhancing office performance in team discussions.
- Scheduled appointments to enhance patient follow-up care.
- Handled administrative duties such as filing, copying, and faxing documents.
- Conducted reminder calls for upcoming appointments.
- Processed patient payments.
Education
Medical Office Assistant
Concorde Career College
Southaven, MSBachelors - Child Development
University of Memphis
Memphis, TN12.2012
Skills
- HIPAA Compliance Expertise
- Patient Appointment Organization
- Insurance Eligibility Verification
- Service Excellence
- Collaborative Teamwork
- Interpersonal Communication Skills
- Time Management Expertise
- Supportive Leadership
Timeline
Medical Office Coordinator
Lebonheur Children's Hospital
04.2022 - 12.2024
Medical Scheduler
Lebonheur Children's Hospital
05.2021 - 04.2022
Medical Office Assistant
Methodist University Hospital
07.2018 - 05.2021
Medical Office Assistant
Christ Community Health Service
09.2017 - 07.2018
Medical Office Assistant
Concorde Career College
Bachelors - Child Development
University of Memphis
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