Jessica White
Drummonds
Summary
Warehouse Associate with proven expertise at Amazon in optimizing order fulfillment and enhancing packaging accuracy. Skilled in problem-solving and team collaboration, I successfully reduced fulfillment errors and improved customer satisfaction through meticulous attention to detail and effective communication.
Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Overview
9
9
years of professional experience
Work History
Warehouse Associate
Amazon
01.2022 - Current
- Coordinated order fulfillment processes to ensure timely delivery of products.
- Trained new associates on safety protocols and standard operating procedures.
- Collaborated with team members to resolve discrepancies in order fulfillment efficiently.
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
- Improved overall warehouse cleanliness through regular maintenance of workstations, conveyor belts, and storage areas.
- Assisted in training new hires on company procedures, fostering a supportive learning atmosphere that helped improve productivity levels.
- Demonstrated excellent problem-solving skills when addressing customer concerns, contributing to enhanced satisfaction rates.
Fuel Center Manager
Kroger
09.2020 - 01.2022
- Managed daily fuel operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff on customer service protocols and efficient fueling procedures.
- Oversaw inventory management, optimizing stock levels to meet customer demand.
- Implemented promotional strategies to increase fuel sales and enhance customer loyalty.
- Monitored financial transactions, ensuring accuracy in cash handling and reporting.
- Developed schedules for staff, aligning workforce availability with peak business hours.
- Collaborated with upper management on strategic initiatives to drive business growth.
- Conducted regular audits of inventory levels, addressing discrepancies in a timely manner to prevent loss or theft.
- Ensured compliance with environmental regulations by conducting routine inspections of equipment and storage facilities.
- Led a team of employees, fostering a positive work environment and promoting professional growth.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for advancement within the company.
- Enhanced customer satisfaction by providing exceptional service and quick resolution of issues.
- Reduced operating costs through effective budgeting, scheduling, and resource allocation.
Front End Supervisor
Kroger
07.2016 - 09.2020
- Supervised daily operations, ensuring team adherence to safety and quality standards.
- Trained and mentored new staff, fostering skill development and operational knowledge.
- Coordinated workflow among departments to optimize efficiency and productivity.
- Resolved customer inquiries and concerns promptly, enhancing overall experience and loyalty.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Enhanced overall shopping experience, making sure that front end was always clean, well-organized, and customer-friendly.
- Led by example in customer interactions, setting high standard for service that team members followed.
- Reduced employee turnover by creating supportive and inclusive work environment.
- Coordinated shift schedules to ensure optimal staffing during peak hours, boosting customer service efficiency.
- Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
Education
High School Diploma -
North Hardin High School
Radcliff, KY06-1994
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Quality control
- Clear communication
- Multitasking and organization
- Equipment troubleshooting
Timeline
Warehouse Associate
Amazon
01.2022 - Current
Fuel Center Manager
Kroger
09.2020 - 01.2022
Front End Supervisor
Kroger
07.2016 - 09.2020
High School Diploma -
North Hardin High School