Jessica Williams Stinson
Memphis
Summary
Dynamic Inventory Specialist with proven expertise at Walgreens in enhancing inventory accuracy and resolving discrepancies. Skilled in data entry and customer service, I excel in team collaboration and problem resolution. Recognized for maintaining organized stock and ensuring quality assurance, I consistently exceed expectations in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inventory Specialist
Walgreens
07.2019 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Customer Service Cashier
Burlington Coat Factory Department Store
01.2017 - 09.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Backroom Associate
Walmart
07.2014 - 03.2015
- Received incoming merchandise and stored in correct stock locations.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Maintained orderly stockroom for ease of retrieval.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
- Contributed to a positive team environment by collaborating with coworkers on various tasks and projects in the backroom area.
- Adhered to safety regulations and practiced safe work habits.
Education
High School Diploma - Cosmetology
East High School
Memphis, TN05.2006
Skills
- Inventory management
- Cycle counting
- Data entry
- Order verification
- Return processing
- Customer service
- Stock organization
- Team collaboration
- Quality assurance
- Problem resolution
- Safety protocols
- Attention to detail
- Inventory control
- Inventory organization
- Shipping and receiving
- Order fulfillment
Certification
Pharmacy License
Timeline
Inventory Specialist
Walgreens
07.2019 - Current
Customer Service Cashier
Burlington Coat Factory Department Store
01.2017 - 09.2019
Backroom Associate
Walmart
07.2014 - 03.2015
High School Diploma - Cosmetology
East High School
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