Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
sivaraman s

sivaraman s

Dedicated and performance-driven banking professional with over 8 years of progressive experience in the Indian banking sector. Proven track record of success in branch operations, customer service, team leadership, and business development. Started career as a Senior Officer and steadily promoted through Deputy Branch Manager to the current position of Branch Manager in a reputed bank. Experienced in managing operations across multiple branches and delivering consistent results in both urban and semi-urban locations. Adept at building strong customer relationships, leading teams, and ensuring compliance with banking regulations.
Veppur-cuddalore

Summary

Dynamic banking professional with extensive experience at ICICI Bank, excelling in operations management and relationship building. Successfully increased branch revenue by implementing strategic sales initiatives. Proven track record in compliance management and staff development, fostering a culture of continuous improvement. Adept at financial analysis and decision-making, driving growth and enhancing customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Branch Head

ICICI Bank
05.2024 - Current
  • Oversaw daily branch operations, ensuring compliance with banking regulations and internal policies to maintain a secure environment.
  • Led a team of banking professionals, providing training and support to enhance customer service skills and improve branch performance.
  • Analyzed financial reports and transaction data to identify trends, enabling proactive adjustments to service offerings and sales strategies.
  • Implemented customer feedback mechanisms, resulting in improved satisfaction scores through targeted service enhancements.
  • Managed cash flow and inventory controls, optimizing resource allocation while minimizing operational risks in daily transactions.
  • Developed marketing initiatives for local community engagement, increasing brand visibility and attracting new customers to the branch.
  • Collaborated with regional management on strategic planning efforts, aligning branch objectives with overall business goals to drive growth.
  • Monitored staff performance metrics, conducting regular evaluations to foster professional development and address areas for improvement.
  • Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
  • Mentored junior staff members, cultivating a culture of continuous learning and development.

Deputy Branch Manager

ICICI Bank
07.2022 - 05.2024
  • Assisted in managing daily operations, ensuring efficient workflow and adherence to company policies.
  • Coordinated staff schedules, optimizing coverage to meet customer demands during peak hours.
  • Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
  • Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
  • Trained new employees on operational procedures, enhancing team performance and service quality.
  • Monitored inventory levels and conducted regular audits to maintain stock accuracy and availability.

Assistant Manager

ICICI Bank
05.2017 - 04.2022
  • Assisted in daily operations by coordinating staff schedules to ensure adequate coverage during peak hours.
  • Processed customer transactions accurately and efficiently using electronic point-of-sale systems and cash handling procedures.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive banking experience for all clients.
  • Managed cash drawer, conducted daily reconciliations, and maintained compliance with internal controls and security measures.
  • Assisted in training new staff members on operational procedures, customer service standards, and use of banking software systems.

Education

Bachelor of Science - Physics

R.K.Shanmugam Art And Science College
Kallakurichi
04.2001 -

Skills

Operations management

Sales management

Staff development

Industry expertise

Compliance management

Decision-making

Relationship building and management

Loans

Team supervision

Financial analysis

Cash handling expertise

Process improvement

Certification

NISM Series V A: Mutual Fund Distributors Certification

Timeline

NISM Series V A: Mutual Fund Distributors Certification

12-2024

Branch Head

ICICI Bank
05.2024 - Current

Deputy Branch Manager

ICICI Bank
07.2022 - 05.2024

Assistant Manager

ICICI Bank
05.2017 - 04.2022

Bachelor of Science - Physics

R.K.Shanmugam Art And Science College
04.2001 -
sivaraman sDedicated and performance-driven banking professional with over 8 years of progressive experience in the Indian banking sector. Proven track record of success in branch operations, customer service, team leadership, and business development. Started career as a Senior Officer and steadily promoted through Deputy Branch Manager to the current position of Branch Manager in a reputed bank. Experienced in managing operations across multiple branches and delivering consistent results in both urban and semi-urban locations. Adept at building strong customer relationships, leading teams, and ensuring compliance with banking regulations.