sivaraman s
Dedicated and performance-driven banking professional with over 8 years of progressive experience in the Indian banking sector. Proven track record of success in branch operations, customer service, team leadership, and business development. Started career as a Senior Officer and steadily promoted through Deputy Branch Manager to the current position of Branch Manager in a reputed bank. Experienced in managing operations across multiple branches and delivering consistent results in both urban and semi-urban locations. Adept at building strong customer relationships, leading teams, and ensuring compliance with banking regulations.
Veppur-cuddalore
Summary
Dynamic banking professional with extensive experience at ICICI Bank, excelling in operations management and relationship building. Successfully increased branch revenue by implementing strategic sales initiatives. Proven track record in compliance management and staff development, fostering a culture of continuous improvement. Adept at financial analysis and decision-making, driving growth and enhancing customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Head
ICICI Bank
05.2024 - Current
- Oversaw daily branch operations, ensuring compliance with banking regulations and internal policies to maintain a secure environment.
- Led a team of banking professionals, providing training and support to enhance customer service skills and improve branch performance.
- Analyzed financial reports and transaction data to identify trends, enabling proactive adjustments to service offerings and sales strategies.
- Implemented customer feedback mechanisms, resulting in improved satisfaction scores through targeted service enhancements.
- Managed cash flow and inventory controls, optimizing resource allocation while minimizing operational risks in daily transactions.
- Developed marketing initiatives for local community engagement, increasing brand visibility and attracting new customers to the branch.
- Collaborated with regional management on strategic planning efforts, aligning branch objectives with overall business goals to drive growth.
- Monitored staff performance metrics, conducting regular evaluations to foster professional development and address areas for improvement.
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
Deputy Branch Manager
ICICI Bank
07.2022 - 05.2024
- Assisted in managing daily operations, ensuring efficient workflow and adherence to company policies.
- Coordinated staff schedules, optimizing coverage to meet customer demands during peak hours.
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Trained new employees on operational procedures, enhancing team performance and service quality.
- Monitored inventory levels and conducted regular audits to maintain stock accuracy and availability.
Assistant Manager
ICICI Bank
05.2017 - 04.2022
- Assisted in daily operations by coordinating staff schedules to ensure adequate coverage during peak hours.
- Processed customer transactions accurately and efficiently using electronic point-of-sale systems and cash handling procedures.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive banking experience for all clients.
- Managed cash drawer, conducted daily reconciliations, and maintained compliance with internal controls and security measures.
- Assisted in training new staff members on operational procedures, customer service standards, and use of banking software systems.
Education
Bachelor of Science - Physics
R.K.Shanmugam Art And Science College
Kallakurichi 04.2001 -
Skills
Operations management
Sales management
Staff development
Industry expertise
Compliance management
Decision-making
Relationship building and management
Loans
Team supervision
Financial analysis
Cash handling expertise
Process improvement
Certification
NISM Series V A: Mutual Fund Distributors Certification
Timeline
NISM Series V A: Mutual Fund Distributors Certification
12-2024
Branch Head
ICICI Bank
05.2024 - Current
Deputy Branch Manager
ICICI Bank
07.2022 - 05.2024
Assistant Manager
ICICI Bank
05.2017 - 04.2022
Bachelor of Science - Physics
R.K.Shanmugam Art And Science College
04.2001 -
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