Jessica L. Hackney-Kupski

Managed customer transactions for used camper purchases, ensuring smooth completion of inspection, paperwork and fund transfers.

Oversaw inventory management for hospital, infusion center, and nursing home, ensuring optimal stock levels. Led cycle count initiatives to maintain accurate inventory records and improve patient care outcomes.

Executed processing of end-of-day documents, credit card batches, and cash drawer reconciliations.

Investigated and analyzed customer accounts for fraudulent transactions and disputes, ensuring prompt resolution and customer satisfaction.

Oversaw processing of non-posted transactions, NSF items, and stop payments. Managed logging of wire transfer transactions and federal withholding. Directed reconciliation of IOLTA accounts and maintenance of savings bonds. Supervised filing operations in the main vault. Mountain National Bank was acquired by First Tennessee Bank in 2013.