Jessica Lifford
Church Hill,TN
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Education
BBA - Business Administration And Management
12-2014
Skills
- Standard operating procedures
- Operational efficiency
- Excellent interpersonal skills
- Staffing oversight
- Federal regulations
- Compliance management
- Strategic planning
- Sales support
- Budgets
- Customer and vendor relations
- Safety protocol
- Teamwork and collaboration
- Performance improvements
- Process improvements
- Business leadership
- Operations management
- Revenue generation
Timeline
Regional Operations Manager - Marathon Health
06.2022 - Current
Industrial Hygienist/Occupational Health and WC Manager - BAE Systems
01.2015 - 06.2022
Safety, Health & Environmental Coordinator - BAE Systems
01.2010 - 01.2015
Inventory Control Clerk - BAE Systems
01.2008 - 01.2010
Maintenance Mechanic - BAE Systems
01.2004 - 01.2008
Administrative Assistant - BAE Systems
01.2003 - 01.2004
King University - BBA, Business Administration And Management
Work History
Regional Operations Manager
Marathon Health
06.2022 - Current
- Serves as lead point of contact for all client needs/requests
- Manages 8 different clients from DOD to municipalities
- Provides day-to-day guidance and oversight for clients' health centers
- Management of health center staff which includes 68 FTEs
- Management of Book of Business of 8.5M in Gross Annual Revenue
- Ability to lead virtually and work with teammates on best practices
- Stays connected with direct reports and frequent visits (as necessary) for team building, etc
- Leads client meetings to review utilization and determine initiatives and goals with clients
- Leads Clinical Team meetings to provide monthly reports and develop action plans to achieve client and patient satisfaction and outcomes
- Identifies regional specific opportunities and works cross-functionally with key departments to develop and implement services
- Oversees staffing plans and clinical scheduling to ensure coverage for teammates
- Works with multiple business systems (Salesforce, Oracle, SAP, Workday, Tableau, etc.)
- Participates in multiple committees for process improvements and developing strategies for improvements across the business
- Excellent presentation skills and Project Management
- Participates in RFP process including preparation, submission, and delivery - includes preparation and delivery of finalist presentations
- Operational lead on implementations post go-live to new health centers/clients
- Analyzes and reports performance data related to health center operations, including proactive identification and management of challenges (in collaboration with Regional VPs, and Clinical Leaders)
- Uses feedback, surveys, and other tools to develop an understanding of clients' objectives and works with cross functional leaders to improve products and services
- Identifies and executes opportunities to increase engagement of member populations
- Develops a deep understanding and interest of population health and healthcare utilization data with the ability to articulate results
- Mentor for direct reports to encourage growth and help develop appropriate paths to success
- Identifies future opportunities for growth, such as through expansion of health centers, products, services or new markets
- Identifies through reporting and processes to improve clinical processes and uses innovative approach to integrate corporate strategies
- Coordinates with the marketing team to develop and implement client-specific communication and incentive plans
- Supports the coordination of client eligibility file processing, invoicing, incentive documentation and reporting
- Executes all necessary contractual requirements in a timely manner
- Demonstrates strong leadership skills and ability to lead teams virtually
- Strong business skills to deliver capacity, service and product solutions, ROI, etc to clients and work with internal teams to develop best solutions for clients
Industrial Hygienist/Occupational Health and WC Manager
BAE Systems
01.2015 - 06.2022
- Performed Employee Health/Workers' Compensation Program Management
- Developed, implemented, maintained all Occupational Health Programs for entire facility mandated by US Government and OSHA
- Worked with Occupational Health partners to collaborate on employees' plan of care and work together monitor the employee's overall well-being
- Spearheaded the ergonomic efforts in a dated facility where musculoskeletal injuries are prevalent
- Analyzed the interaction between people and machinery/equipment
- Assessed the design of systems and making improvements for easier use
- Identified problems by observing and interviewing employees in particular environments to assess the tasks and make easier to the user
- Coordinated with Human Resources Business Partners for employees in employee participation programs and continuously improve programs across facility
- Employee wellness programs contract oversite in addition to Occupational Health
- Ensured compliance with legal requirements other requirements with all management programs
- Ensured compliance for Safety ISO 45001 Certification
- Served as Ergonomics Site Lead-Program Development and continued maturity
- Evaluated data provided from previous incidents to determine injury/illness patterns to reduce number of incidents and their severity-KPIs
- Contract oversight for sub-contractors (Medical & Oversight contract for specialized and regulated materials)
- People Leader of 10 teammates
- Specialized in Government contracts and ensures compliance
- Demonstrated contract compliance by reporting and presentations
- Conducted regular inspections and personal monitoring to identify risks in the workplace Designed, developed, and implemented action plans and programs to provide a safe workplace
- Developed and analyzed reports to determine success and opportunities for improvement
- Presented reports and provided presentation to Senior Leadership on report findings and provide education in specific areas
- Provided training to employees on workplace safety and other programs where necessary to meet business needs
- Investigated accidents, workplace injuries, and write reports and recommendations based on the findings
- Performed Root Cause Analysis utilizing TapRoot and utilizing 5 Why's for minor incidents
- Identified/ensured that personal protective equipment was available and compatible to the products being used
- Designed, developed, and implemented policies and procedures for workplace safety
- Served as Internal Auditor of multiple Safety and Health Programs
- Maintained great communication with employees at meetings and the workplace
- Was highly trusted by employees due to ability to engage and ask for employee input for improvements to job tasks instead of changing and making them adapt
- Managed employees to carry out designated tasks
- Stayed current of knowledge and applications related to the field and workplace
- Attended advanced training on workplace safety and engagement of employees
- Identified potential hazards or risks within the workplace
- Evaluated risk assessment reports to determine whether proper procedures are being followed
- Analyzed and investigate accidents and illness to determine causes and whether changes to procedures are required
- Developed and maintains programs directed by US Government
- Reported to OSHA on workplace injuries and illnesses and recordkeeping
- Managed the complete medical records process, including but not limited to, requesting, summarizing, indexing, and producing medical records summaries
- Performed Case file management and record keeping
- Developed customized care plans that focus on individuals' preferences and support their health and safety needs
- Maintained relationships with employees during injury and illness along with providers to ensure the best possible health outcomes for employees
Safety, Health & Environmental Coordinator
BAE Systems
01.2010 - 01.2015
- Security, Safety, Health, Maintaining and ensuring compliance with Government regulations as they pertain to Security and Safety
- Internal Auditor for Safety ISO 18001 Certifications/Compliance
- Internal Auditor for Energy ISO 50001 Certifications/Compliance
- Maintained accurate reports in an organized manner
- Maintained records and reports for Non-Conformances and Areas of Opportunities identified during audits and ensures that actions are completed
- Reviewed of all sub-contractor State background checks for facility entrance
- Maintained OSHA Databases for compliance
- Medical Surveillance-Developed and maintained Personnel Exposure Monitoring for hazardous products such as Insensitive Munitions and TNT based products
- Medical Surveillance-Coordinated with Production personnel and Clinic Staff for testing procedures for Personnel Monitoring Programs as well as follow-up testing as mandated by Army
- Initiated Security and Safety Incident reports for Management through metrics and data before sending to OSHA
- Developed training programs for Security Officers to attend annually in addition to regular annual training
- Developed and maintained Safety Incentive Programs to encourage employees to read and understand Plant Protection Standards
Inventory Control Clerk
BAE Systems
01.2008 - 01.2010
- Entering data into ERP system using Fourth Shift program for the Nitration/Recrystallization and Agile Manufacturing Departments for inventory control
- Leader of Cycle Counting program for Nitration/Recrystallization and Agile Manufacturing to maintain accurate inventory records and reconcile any inventory discrepancies
- Identifies inventory problem areas, and assist in creating correct documentation to improve accuracies
- Assist in MATLINK implementation and creation for floor level transactions to allow real-time inventories
- Develop training programs to train operations personnel in programs such as Fourth Shift, LIMS, and Inventory Awareness
- Recording minutes for production meetings
- Developing spreadsheets and other data on Microsoft programs
- Performed Safety Audits in various buildings throughout the production areas and documentation of violations
- File and maintain Production records per policy guidelines
Maintenance Mechanic
BAE Systems
01.2004 - 01.2008
- Trouble Shooting on equipment and repairing Reading schematics and developing ways to improve processes
- Certified Welder and general maintenance/troubleshooting throughout acid production
Administrative Assistant
BAE Systems
01.2003 - 01.2004
- Entering data into MRP system for the Finishing and Materials Handling Departments for inventory control
- Kronos & L&D Net records for employees within the Finishing Department
- Making labels for packaged materials in preparation for shipments
- Recording minutes for production meetings
- Assist in maintaining inventories within Finishing and Materials Handling Departments
- Developing spreadsheets and other data on Microsoft Word programs
Overview
22
22
years of professional experience
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