Jessie Gross
Bristol
Summary
Results-driven management professional with strong focus on team collaboration and delivering impactful outcomes. Adept at coordinating complex projects, ensuring timely completion, and adapting to changing requirements. Proven skills in leadership, strategic planning, and stakeholder communication. Known for reliability and flexibility in dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front End Manager
Food City (K-VA-T)
06.2025 - 09.2025
- Led front-end team to enhance customer service and achieve operational targets.
- Implemented training programs to improve staff performance and product knowledge.
- Analyzed customer feedback to identify improvement areas in service delivery.
- Collaborated with senior store leadership to align promotions with front-end operations.
Project Manager
SRL Enterprises
08.2024 - 04.2025
- Worked on site with millwork and fixture installation teams to ensure timely project completion
- Developed project plans, timelines, and resource allocations for complex initiatives.
- Implemented risk management strategies to mitigate potential project delays.
- Fostered stakeholder engagement through regular updates and feedback sessions.
Project Lead
Harbor Freight Tools USA
07.2016 - 08.2024
- Assisted in coordinating project timelines and deliverables to ensure alignment with team goals.
- Supported project management activities through documentation and scheduling of meetings.
- Learned to utilize project management software for tracking progress and managing tasks.
- Contributed to team discussions by providing insights and feedback on project plans.
- Engaged with stakeholders to gather information necessary for successful project execution.
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
Education
No Degree - Biological Sciences
East Tennessee State University
Johnson City, TNSkills
- Operations management
- Performance improvements
- Schedule management
- Project management
- Effective planning
- Customer service
- Employee supervision
- Team building
- Time management
Certification
CINTAS Forklift Safety Certification
Timeline
Front End Manager
Food City (K-VA-T)
06.2025 - 09.2025
Project Manager
SRL Enterprises
08.2024 - 04.2025
Project Lead
Harbor Freight Tools USA
07.2016 - 08.2024
No Degree - Biological Sciences
East Tennessee State University