Jessieca Brackett
Cleveland
Summary
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
10
10
years of professional experience
Work History
Tester/Repair Technician
Whirlpool
07.2022 - 12.2024
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Collaborated with development teams to resolve defects and improve the overall stability of applications.
Medical Debt Collector
NACS
06.2021 - 07.2022
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
- Assisted in reconciling deposit and patient collections.
- Logged charges and payments within Epic.
Assistant Manager
Hamilton County Department of Education-Westview
08.2014 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
Phlebotomy Tech -
Northwestern Technical College
Rock Spring, GA06-2010
High School Diploma -
LaFayette High School
LaFayette, GA05-2005
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Cleaning and sanitation
Timeline
Tester/Repair Technician
Whirlpool
07.2022 - 12.2024
Medical Debt Collector
NACS
06.2021 - 07.2022
Assistant Manager
Hamilton County Department of Education-Westview
08.2014 - 05.2021
Phlebotomy Tech -
Northwestern Technical College
High School Diploma -
LaFayette High School
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