Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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JESUS REYES

Thompson's Station,TN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Deli Clerk

Target
04.2024 - Current
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures, reducing Shrink by 2% MoM
  • Greeted customers at the counter to fulfill requests and answer questions.
  • Made food according to standard recipes
  • Delivered exemplary customer service to guests, even in peak business period,s resulting in a 4% increase in sales

Produce Lead

Kroger
02.2023 - 04.2024
  • Successfully achieved 100% secret shop scores 4 periods in a row
  • Trained and supervised a team of 3 clerks
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks - maintained a cleanliness and 5S score of 4.5/5
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Inspected produce to update and adjust pricing information resulting in a 2% increase in sales

Process Assistant

Amazon SBD1
08.2021 - 02.2023
  • Managed department of 90+ associates daily, assigned critical roles, managed on-the-floor operations, and communicated both up and downstream when needed
  • Process 100K packages per shift with an average 98.91% accuracy
  • Assisted with multiple 5S projects at launch to strengthen area readiness, safety, and cleanliness
  • Assisted with the personal development of multiple Tier-1s into their next role.

Assistant Warehouse Manager

Amazon Grocery Delivery
01.2021 - 08.2021
  • Managed all outbound operations during a shift: 130 Amazon Associates and 160 flex drivers
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Improved overall customer experience, quality foods, and fulfillment from 81% to 98.5%
  • Managed day-to-day operations of warehouse freight from 30 units per hour(UPH) to 47 in 30 days

Education

Associate of Science - Business Administration

Riverside City College
Riverside, CA
06.2021

Skills

  • Microsoft Suite

  • Customer Service

  • Problem Solving

  • Efficient cash reconciliation

  • Safety Principles

  • 5S-Method

  • Personal Development

LANGUAGES

Spanish
English

Timeline

Deli Clerk

Target
04.2024 - Current

Produce Lead

Kroger
02.2023 - 04.2024

Process Assistant

Amazon SBD1
08.2021 - 02.2023

Assistant Warehouse Manager

Amazon Grocery Delivery
01.2021 - 08.2021

Associate of Science - Business Administration

Riverside City College

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JESUS REYES