JEYARAM V
Sr.FRONT OFFICE EXECUTIVE
Chennai
Summary
Adept at enhancing guest experiences and streamlining operations, I leveraged my expertise in financial accuracy and professional communication at HOTEL PARK PLAZA. My proactive approach in training peers and implementing efficient procedures significantly boosted team productivity. My blend of meticulous record-keeping and exceptional customer service skills consistently improved guest satisfaction and operational efficiency.
Professional office manager with expertise in overseeing front desk operations and providing exceptional customer service. Proven track record in managing administrative tasks and ensuring smooth office functions. Highly collaborative, team-focused, and adaptable to changing needs. Skilled in multitasking and problem-solving with positive attitude.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Front Office Executive
HOTEL PARK ELANZA
10.2022 - Current
Front Office Executive
HOTEL PARK PLAZA
10.2018 - 09.2022
Front Office Assistant
HOTEL PARK PLAZA
08.2017 - 09.2018
Education
Bachelor of Arts - MADURAI KAMARAJAR UNIVERSITY
M.M.HIGHER SECONDARY SCHOOL
Madurai, India 04.2001 -
Skills
- Streamlined front desk operations by implementing efficient check-in and check-out procedures
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports
- Opened and properly distributed incoming mail to promote quicker response to Guest inquiries
- Maintained accurate records of guest information through diligent documentation and data entry efforts
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes
- Assisted in training new front office team members, leading to increased productivity and efficiency
- Updated reports, managed accounts, and generated reports for company database
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests
- Participated in regular staff meetings to discuss best practices and address any areas needing improvement within the front office team
- Generated revenue by upselling room upgrades, amenities, and services when applicable to guests'' needs
Timeline
Front Office Executive
HOTEL PARK ELANZA
10.2022 - Current
Front Office Executive
HOTEL PARK PLAZA
10.2018 - 09.2022
Front Office Assistant
HOTEL PARK PLAZA
08.2017 - 09.2018
Bachelor of Arts - MADURAI KAMARAJAR UNIVERSITY
M.M.HIGHER SECONDARY SCHOOL
04.2001 -
Similar Profiles
Ruxiao MouRuxiao Mou
Strawberry Picker at Elanza Work, ltdStrawberry Picker at Elanza Work, ltd
Muhammad GhufranMuhammad Ghufran
HSE COORDINATOR at Elanza Holding Private LimitedHSE COORDINATOR at Elanza Holding Private Limited
Navneet KaurNavneet Kaur
Office Assistant at Tetra Hotel/ AC Hotel Moffett ParkOffice Assistant at Tetra Hotel/ AC Hotel Moffett Park