Jharna Narang
Chennai
Summary
Business Analyst with 6+ Years of Expertise in US Healthcare, Insurance & Tech Education | Skilled in Data Analysis, Process Optimization, & Strategic Problem Solving | Delivering Solutions that Drive Business Growth & Efficiency
Overview
9
9
years of professional experience
Work History
Assistant Manager
EXL
02.2024 - Current
- Worked with stakeholders to understand and document business needs, objectives, and constraints.
- Analyzed existing processes to identify inefficiencies or opportunities for improvement.
- Collaborated with cross-functional teams to design and recommend solutions, such as software implementations or process changes.
- Acted as a liaison between business units, technical teams, and other stakeholders to ensure alignment and effective communication.
- Used data to provide insights, support decision-making, and measure the impact of implemented solutions.
- Created detailed reports, process diagrams, and specifications to guide development teams and inform stakeholders.
- Lead initiatives, mentor junior analysts, and contribute to strategic decision-making.
- Over looked the testing of solutions to ensure they meet business needs and resolve any identified issues.
- Ensured that delivered solutions meet business needs.
Business Analyst
IDP
04.2023 - 07.2023
- Collaborated with stakeholders to understand business needs.
- Documented the functional and non-functional requirements in user stories, epics, or business requirement documents (BRD).
- Analyzed current workflows to identify inefficiencies.
- Served as the bridge between business teams and development teams.
- Translated business requirements into technical specifications.
- Served as the bridge between business teams and development teams.
- Translated business requirements into technical specifications.
- Participated in acceptance testing (UAT).
- Ensured that delivered solutions meet business needs.
- Worked with the Product Owner to prioritize the product backlog.
- Ensured that user stories are well-defined and ready for development.
- Planned and lead Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Used Jira to track the sprint progress.
Associate Product Manager
Studio Diseño Innovative Solutions Pvt Ltd
02.2022 - 04.2023
- Assisted in the full product development cycle, from ideation to launch, ensuring products met market needs and client expectations.
- Worked with internal teams to translate these requirements into actionable user stories or product specifications.
- Worked closely with third-party (vendors) to understand their requirements and ensure their needs were met throughout the product development process.
- Regularly communicated product updates, timelines, and deliverables to stakeholders.
- Collected and documented business and technical requirements from stakeholders to shape the product roadmap.
- Worked with third-party vendors to ensure timely delivery of products and services, often managing relationships to meet contractual obligations.
- Conducted research on competitors, market trends, and user needs to inform product strategy.
- Participated in user acceptance testing (UAT) and beta testing with third-party users to ensure the product met the required standards and specifications.
Business Analyst
Studio Diseño Innovative solutions Pvt Ltd
02.2021 - 02.2022
- Collaborated with stakeholders to understand business needs.
- Documented the functional and non-functional requirements in user stories, epics, or business requirement documents (BRD).
- Analyzed current workflows to identify inefficiencies.
- Served as the bridge between business teams and development teams.
- Translated business requirements into technical specifications.
- Served as the bridge between business teams and development teams.
- Translated business requirements into technical specifications.
- Participated in acceptance testing (UAT).
- Ensured that delivered solutions meet business needs.
- Worked with the Product Owner to prioritize the product backlog.
- Ensured that user stories are well-defined and ready for development.
- Planned and lead Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Used Jira to track the sprint progress.
Junior Business Analyst
SCIO Health Analytics (EXL)
07.2015 - 08.2019
- Collaborated with stakeholders to understand business needs.
- Documented the functional and non-functional requirements in user stories, epics, or business requirement documents (BRD).
- Analyzed current workflows to identify inefficiencies.
- Served as the bridge between business teams and development teams.
- Translated business requirements into technical specifications.
- Served as the bridge between business teams and development teams.
- Translated business requirements into technical specifications.
- Participated in acceptance testing (UAT).
- Ensured that delivered solutions meet business needs.
- Worked with the Product Owner to prioritize the product backlog.
- Ensured that user stories are well-defined and ready for development.
- Planned and lead Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Used Jira to track the sprint progress.
Education
BBA - Business Administration
Guru Shree Shantivijai Jain College for Women
05.2015
Skills
- Analytical Thinking
- Communication Skills (Verbal & Written)
- Stakeholder Management
- Requirements Gathering and Documentation
- Business Process Modeling
- Problem-Solving
- Technical Proficiency
- Knowledge of Agile Methodology
- Testing and Quality Assurance
- Testing and Quality Assurance
Hobbies and Interests
- Badminton
- Travel
- Foodie
- Photography
Timeline
Assistant Manager
EXL
02.2024 - Current
Business Analyst
IDP
04.2023 - 07.2023
Associate Product Manager
Studio Diseño Innovative Solutions Pvt Ltd
02.2022 - 04.2023
Business Analyst
Studio Diseño Innovative solutions Pvt Ltd
02.2021 - 02.2022
Junior Business Analyst
SCIO Health Analytics (EXL)
07.2015 - 08.2019
BBA - Business Administration
Guru Shree Shantivijai Jain College for Women
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