JIAUL HAK

Secure a responsible career opportunity to fully utilize training and skills, while making a significant contribution to the success of the company. To make use of interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience.

• Supported the development of sales and operations strategy, setting priorities and executing operational plans.
• Engaged and worked with 3 aligned teams (sales, account management, and operations) to more effectively achieve data needs and analysis results.
• Applied quantitative analysis and data visualization to deliver captivating presentations.
• Responsible for preparing monthly client financial reports, calculating accrued income on securities shown on client's statements, identifying.
• Led executive for the daily operations of organizing and facilitating team members, assuring on time daily delivery of goods, processing of checks.
• Conducted market researches, studied customer behavior, developed marketing strategies.
• Monitored progress of new and existing franchisees.
• Communicated information to both internal and external clients to increase customer self-serviceability and unified understanding.
• Identified and assessed training needs to determine gaps for further improvement on training materials and curriculum to better increase product knowledge and capabilities.
• Tracked and improved upon the current business process while maintaining uniformity between branches.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Identified trends and forecasts growth potential.
• Set appropriate priorities to maximize speed and efficiency for compliance and results of all operational duties and objectives.
• Executed quality control initiatives to ensure profitability of each.
• Responsible for Executing the week schedule prepared by the manager.
• Responsible for solving an agriculture problem that threatened to destabilize the entire region preventing a massive humanitarian hunger.
• Delegated works to staff and ensuring that deadlines are met.
• Managed and met clients on a regular basis and updating them on works carried out.
• Ensured that customers are thoroughly satisfied.
• Daily prepared check list and ensuring that works are completed.
• Ensured that employees work as a team and morale stays high.
• Reported directly to the Operations Manager regarding site issues.