Jill Torres
Smyrna
Summary
Dynamic and results-driven Business Analyst and Operations professional with a bachelor’s degree in healthcare administration and over 20 years of experience in the healthcare industry, including 5 years in IT. Recognized for leadership, team training, and cross-functional collaboration, with a proven ability to inspire high-performing teams and drive operational excellence. Proficient in ServiceNow Asset Management, stakeholder engagement, business case development, and data analysis. Skilled in overseeing IT hardware/software lifecycle, improving vendor performance, and ensuring SLA adherence. A detail-oriented, analytical problem-solver who thrives in fast-paced environments and aligns project goals with strategic business objectives.
Overview
16
16
years of professional experience
Work History
Admin. Asset Management & IT Business Analyst
Premise Health
07.2019 - Current
- Manage and optimize ServiceNow Asset Management system for full hardware/software lifecycle tracking.
- Conduct audits and resolve discrepancies between ServiceNow, Accounting, and Procurement teams.
- Lead vendor management activities, including contract review, performance monitoring, and SLA compliance.
- Forecast IT hardware requirements and coordinate procurement for site implementations and expansions.
- Serve as Process Manager for ITIL-aligned ServiceNow Asset workflows, driving standardization and accountability.
- Directed migration of 170+ sites into Premise systems with data-driven planning and reporting.
- Created detailed documentation including Visio process maps, dashboards, and pivot tables.
- Facilitate collaboration between IT, operations, and leadership to identify process gaps and drive improvements.
Business Analyst (Contract)
Premise Health / Beacon Hill Recruiting
09.2017 - 10.2018
- Managed 100+ agile projects focused on rapid IT deployment.
- Gathered requirements and optimized EPIC workflows while managing asset inventory via SCCM.
- Led vendor coordination efforts to ensure on-time delivery and installation of IT hardware.
- Developed comprehensive business case documentation, including stakeholder presentations and risk assessments.
Business Analyst / Project Manager
NorthShore University HealthSystem
01.2009 - 09.2017
- Analyzed perioperative data to support dashboards and drive cost-saving programs.
- Managed surgical preference cards, automated reporting, and improved supply utilization.
- Directed EPIC Optime implementation and supported hospital-wide Green Health initiatives.
- Identified and implemented $160K+ in OR supply chain savings within the first year.
- Partnered with stakeholders to optimize scheduling, billing, and financial reporting processes.
Education
Bachelor of Healthcare Administration -
DeVry University
Chicago, IL04.2016
Skills
- ServiceNow
- EPIC
- SCCM
- Visio
- Pivot Tables
- Dashboards
- Business Case Development
- Process Improvement
- Project Management
- Data Analysis & Reporting
- Asset Management
- Stakeholder Communication
- Agile Methodologies
- IT Hardware Procurement
- Team Leadership
Timeline
Admin. Asset Management & IT Business Analyst
Premise Health
07.2019 - Current
Business Analyst (Contract)
Premise Health / Beacon Hill Recruiting
09.2017 - 10.2018
Business Analyst / Project Manager
NorthShore University HealthSystem
01.2009 - 09.2017
Bachelor of Healthcare Administration -
DeVry University