Jillian Brynn Lass
Lebanon
Summary
To obtain a position as a Medical Administrative Assistant in order to utilize my skills and increase my knowledge base to advance within the practice.
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
21
21
years of professional experience
Work History
Community Relations Coordinator
Belmont Village Senior Living
Nashville
09.2025 - Current
- Coordinated community outreach events to enhance resident engagement and awareness.
- Developed partnerships with local organizations to promote senior living services.
- Facilitated communication between residents, families, and staff for better support.
- Managed social media accounts to share community updates and events.
- Organized volunteer programs to involve residents in community activities.
- Assisted in creating marketing materials for community outreach initiatives.
- Responded to inquiries from members of the public regarding services offered by organization.
- Guided families through the move in process by processing families paperwork, assisting with the move in process and helping family member get acclimated to the community.
Business Office Manager
Carrick Glenn Senior Living
Mt. Juliet
01.2025 - 09.2025
- Answer and direct telephone calls
- Support department heads and staff with organizing services for residents
- Sort and distribute mail
- Assist Executive Director with secretarial duties
- Manage AR and AP accounts
- Invoiced monthly expenses for Residents
- Filed claims for long-term care residents
- Attend and participate in facility meetings and in-service training
- Create newsletter, activity calendar, and menus
- Assist Activity Director with social and community events
- Assist HR with job applicant processing
- Maintain HIPP A regulations
- Managed daily operations of senior living community office.
- Supervised administrative staff and delegated tasks effectively.
- Coordinated resident services and support for family inquiries.
- Implemented office procedures to enhance operational efficiency.
- Maintained accurate records and confidential resident information.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Handled confidential company information in accordance with established protocols.
- Answered phones promptly and directed calls appropriately.
- Ordered supplies when necessary to keep the office running smoothly.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Performed human resources functions by conducting new hire orientation and administering benefits.
- Monitored office inventory to maintain supply levels.
- Scheduled meetings and appointments for executive team members.
- Compiled reports from various departments on a regular basis.
- Delivered administrative support by conducting research, preparing reports and handling information requests.
Front Office Coordinator
Thompson Dental
Hermitage
11.2023 - 01.2025
- Managed front desk operations
- Answered telephone and directed calls to appropriate staff members
- Maintained a professional and welcoming reception area
- Resolved patient inquiries in a timely manner
- Proficient in Eaglesoft software for maintaining patient records, scheduling and billing
- Observed HIPP A regulations for all patient information
- Managed front desk operations and ensured smooth patient check-in processes.
- Coordinated appointment scheduling and maintained the dentist's calendar efficiently.
- Handled patient inquiries and provided excellent customer service in a dental environment.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with dental staff to streamline office procedures and improve workflow.
- Assisted in billing and insurance verification to facilitate payment processing.
- Organized dental office supplies and ensured inventory was well-stocked and accessible.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Assisted with filing paperwork both electronically and manually.
- Managed front desk operations during shifts worked.
- Assisted with ordering supplies as needed.
Front Office Coordinator
Coastal Infectious Disease Consultants
Wilmington
01.2020 - 01.2023
- Organize and schedule appointments
- Check patients in/out
- Create patients charts
- Manage all doctors hospital on call schedule
- Forward patient charge sheets to billing
- Manage accounts receivable and payable accounts
- Arrange hospital admissions and home health services
- Collect payments over phone
- Manage patient records
- Copy and send patients records upon request
- Managed front desk operations and ensured smooth patient check-in processes.
- Maintained accurate patient records using electronic health record systems.
- Assisted in billing and insurance verification to facilitate payment processing.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Performed administrative support tasks, completing duties within required timeframes.
- Took initiative to resolve customer complaints quickly and efficiently.
- Managed front desk operations during shifts worked.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Processed payments from clients in a timely manner.
- Assisted with ordering supplies as needed.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
- Processed incoming and outgoing mail, ensuring timely distribution and confidentiality.
- Coordinated staff schedules, balancing office needs with individual availability.
- Computed balances, totals or commissions to support accounting team.
Ophthalmic Assistant
Covington Vision Center
Covington
01.2018 - 01.2019
- Assisted physician with eye exams by checking patient acuities
- Triage patient
- Update patient demographics
- Test patients eye pressure
- Test visual fields and fundus photos
- Assisted with placing orders for optical prescriptions
- Made follow-up phone calls
Hygiene Assistant/Front Office Check In
Dentistry For Children
Conyers
01.2013 - 01.2016
- Check patients in/out
- Scheduling new patients
- Creating accounts for new patients
- Collecting co-pays
- Verifying insurance via web portals
- Seating patients for procedures
- Verifying and obtaining signatures on all consents from parents
- Updating medical histories
- Taking X-rays
- Assisting hygienist with cleanings
- Updating EMR with information regarding visit
- Creating and presenting treatment plan to parents
Optical Technician/Back Office Medical Assistant
Aarti Pandya, MD, PC
Conyers
01.2011 - 01.2013
Front Office Receptionist-Check-In
New Beginnings Comprehensive OBGYN
Conyers
01.2008 - 01.2011
Medical Administrative Assistant/ Referral Coordinator
East Metro Rheumatology
Covington
01.2005 - 01.2008
Education
High School Diploma -
Faith Academy High School
Stockbridge, GeorgiaMedical Assistant Diploma - Medical Administration Certification
Career Education Institute
Norcross, GeorgiaSkills
- Social media management
- Customer relationship management
- Quickbooks
- Customer service management
- Payroll and budgeting
- Vendor relations
- Staff management
- Data Entry Management
- Microsoft office
- EHR software usage
- Patient scheduling
- Medical office administration
- Dementia and Alzheimer's care
References
References supplied upon request
Timeline
Community Relations Coordinator
Belmont Village Senior Living
09.2025 - Current
Business Office Manager
Carrick Glenn Senior Living
01.2025 - 09.2025
Front Office Coordinator
Thompson Dental
11.2023 - 01.2025
Front Office Coordinator
Coastal Infectious Disease Consultants
01.2020 - 01.2023
Ophthalmic Assistant
Covington Vision Center
01.2018 - 01.2019
Hygiene Assistant/Front Office Check In
Dentistry For Children
01.2013 - 01.2016
Optical Technician/Back Office Medical Assistant
Aarti Pandya, MD, PC
01.2011 - 01.2013
Front Office Receptionist-Check-In
New Beginnings Comprehensive OBGYN
01.2008 - 01.2011
Medical Administrative Assistant/ Referral Coordinator
East Metro Rheumatology
01.2005 - 01.2008
High School Diploma -
Faith Academy High School
Medical Assistant Diploma - Medical Administration Certification
Career Education Institute