Jidender Paramasivam
Vriddhachalam
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Genius Infotech
04.2023 - 12.2025
- Crew of Suburban, Mail/Express and Goods Trains in Crew Management System of Mumbai Division Central Railway and Overall management about Routine schedules, Inspection and maintenance of Crew Running Rooms and Staffs working in Running Rooms of Under the TRO Organization Mumbai Division Central Railway.
- Streamlined operational processes to enhance efficiency and reduce delays.
- Coordinated cross-departmental communication to improve project execution and resource allocation.
Management Assistant
Genius Infotech
02.2021 - 03.2023
- Coordinated project schedules and timelines to enhance team efficiency.
- Managed executive calendars, prioritizing appointments and meetings for optimal workflow.
- Developed streamlined communication processes among departments to improve information sharing.
Supervisor
Genius Infotech
09.2018 - 01.2021
- Professional Attitude about managing the booking of Crew of Suburban, Mail/Express and Goods Trains in Crew Management System and Overall management about Routine schedules, Inspection, maintenance and Man Power management of Running Rooms Under the TRO Organization Mumbai Division Central Railway.
- Oversaw daily operations, ensuring adherence to company standards and procedures.
- Streamlined workflows by implementing process improvements, enhancing overall efficiency.
Desktop Support Engineer
DOSS COMPUTERS
08.2014 - 07.2015
- Provided effective desktop support to over 200 end-users, resulting in a 25% decrease in ticket resolution time.
- Implemented new system for inventory management, resulting in 20% reduction in hardware procurement costs.
- Provided technical support for hardware and software issues, ensuring minimal downtime for end-users.
Education
B.A. -
Thiruvalluvar University
01.2013
12th -
GOVT Higher Secondary School Mangalampet
Tamil Nadu, India01.2010
10th -
GOVT High School Pali
Tamil Nadu, India01.2008
Skills
- Computer Internet Literacy Programme
- MS Office
- Desktop Publishing
- Advanced Training in System Engineering
- Desktop Support Engineer
- Information and Communication Technology
- Training and mentoring
- Employee supervision
Certification
- Advanced Training in System Engineering
- DESKTOP PUBLISHING (DTP)
- Windows XP, MS Office, MS Dos
- Tally under sector Information and Communication Technology
- Computer Internet Literacy Programme
- Diploma in Cell Phone Service
Languages
Tamil
English
Hindi
Timeline
Assistant Manager
Genius Infotech
04.2023 - 12.2025
Management Assistant
Genius Infotech
02.2021 - 03.2023
Supervisor
Genius Infotech
09.2018 - 01.2021
Desktop Support Engineer
DOSS COMPUTERS
08.2014 - 07.2015
B.A. -
Thiruvalluvar University
12th -
GOVT Higher Secondary School Mangalampet
10th -
GOVT High School Pali
Hobbies
Playing with Pets, Music, Traveling
Personal Information
- City: Vriddhachalam
- Country: INDIA