Jasmine Washington
Clarksville
Summary
Dynamic manager with a proven track record at Ruby Tuesday, excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective conflict resolution and staff training. Skilled in budget control and inventory management, driving operational efficiency and achieving departmental goals. Committed to fostering a collaborative and high-performing work environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
Whataburger
05.2024 - Current
- Supervised daily operations to ensure high standards of food quality and customer service.
- Trained and mentored team members to enhance performance and improve service efficiency.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed staff schedules to align with peak business hours, improving operational efficiency.
Manager
Ruby Tuesday
02.2021 - 05.2024
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager
Ruby Tuesday
01.2019 - 02.2021
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Customs Trade Coordinator
Fedex
05.2019 - 03.2020
- Coordinated cross-functional teams to ensure seamless execution of trade operations.
- Managed import/export documentation, ensuring compliance with regulations and policies.
- Evaluated vendor performance, recommending improvements to enhance service delivery.
- Developed and maintained standardized processes for tracking shipments and inventory management.
Manager
Ruby Tuesday
08.2016 - 12.2018
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Conducted regular audits of food safety procedures, ensuring compliance with health regulations.
- Collaborated with upper management on strategic initiatives for enhanced business performance.
- Analyzed sales trends to inform staffing decisions and promotional strategies effectively.
Manager
Genesco
02.2012 - 07.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Customer Service Manager
Publix
07.2010 - 01.2012
- Led customer service initiatives to enhance guest satisfaction and loyalty.
- Developed training programs for staff, improving service quality and operational efficiency.
- Implemented feedback mechanisms to address customer concerns and improve service delivery.
- Analyzed customer service metrics to identify trends and drive strategic improvements.
Education
Bachelor of Arts - Education
Austin Peay State University
Clarksville, TN05-2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Strategic planning
- Operations management
- Sales techniques
- Shift scheduling
- Budget control
- Key performance indicators
- Safety procedures
- Inventory management
Certification
Servsafe
ABC license
Shift Management
Timeline
Manager
Whataburger
05.2024 - Current
Manager
Ruby Tuesday
02.2021 - 05.2024
Customs Trade Coordinator
Fedex
05.2019 - 03.2020
Manager
Ruby Tuesday
01.2019 - 02.2021
Manager
Ruby Tuesday
08.2016 - 12.2018
Manager
Genesco
02.2012 - 07.2016
Customer Service Manager
Publix
07.2010 - 01.2012
Bachelor of Arts - Education
Austin Peay State University