Jo Mann
Elizabethton
Summary
Versatile professional with a robust background spanning corrections, cleaning services, and caregiving, notably with Home Instead. Excelled in roles requiring adaptability, conflict resolution, and safety procedures, achieving significant improvements in operational efficiency and client satisfaction. Demonstrates exceptional problem-solving abilities and a commitment to excellence in all endeavors.
Overview
11
11
years of professional experience
Work History
Subcontractor
On the Ball Cleaning
02.2018 - Current
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with homeowners to ascertain specifics of project.
- Worked closely with general contractor on completion of punchlist tasks.
Corrections Officer
Northeast Correctional Complex
01.2019 - 01.2021
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
Correctional Officer
Unico County Police Department
01.2018 - 01.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Caregiver
Home Instead
01.2014 - 01.2018
- Coordinated transportation and errands to support client independence and mobility.
- Implemented individualized care plans to meet specific needs of clients.
- Created engaging activities that stimulated mental and physical wellness of clients.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
Education
Associate Degree - Criminal Justice
Stafford Career Institute
02.2023
Diploma -
Unaka High School
05.2009
Skills
- Customer interaction
- Scheduling and planning
- Time management
- Job site cleanup
- Safety procedures
- Commercial and residential projects
- Issue resolution
- Problem-solving
- Problem-solving abilities
- Multitasking
- Active listening
- Adaptability and flexibility
- Decision-making
- Self motivation
- Conflict resolution
- Attention to detail
Timeline
Corrections Officer
Northeast Correctional Complex
01.2019 - 01.2021
Subcontractor
On the Ball Cleaning
02.2018 - Current
Correctional Officer
Unico County Police Department
01.2018 - 01.2019
Caregiver
Home Instead
01.2014 - 01.2018
Associate Degree - Criminal Justice
Stafford Career Institute
Diploma -
Unaka High School
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