JOAN CANALES
chattanooga
Summary
Former Co-Manager with almost 3 years of experience in team leadership and sales strategy. While now in the restaurant industry I still demonstrate expertise in customer engagement and conflict resolution, driving store performance through innovative approaches. Passionate about fostering a collaborative environment and continuously improving operational efficiency.
Overview
4
4
years of professional experience
Work History
Server/Prep Line Cook
Cracker Barrell Old Country Store
03.2025 - Current
- Provided exceptional customer service by efficiently taking orders and addressing guest inquiries.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
- Resolved customer complaints promptly, ensuring satisfaction with dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Co-Manager
Journeys kidz
02.2022 - 03.2025
- Lead sales initiatives, oversee stock management, and ensure optimal storefront presentation.
- Manage opening/closing procedures, handle cash counts, and conduct bank deposits.
- Recruit and train staff, supervise register operations, and maintain accurate financial records.
- Spearhead digital transformation initiatives, implementing cutting-edge technologies to streamline operations and enhance productivity.
- Supervised daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored staff on product knowledge and sales techniques.
sales associate
walgreens
11.2022 - 02.2023
- Replenished store inventory, ensuring shelves were fully stocked and organized for optimal customer experience.
- Operated the cash register, handling transactions accurately and efficiently to minimize wait times.
- Assisted in unloading and organizing truck deliveries, maintaining a streamlined stockroom.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction and loyalty.
Skills
- Conflict Resolution
- Training Development
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
- Business development
- Staff development
Languages
English
Partially spanish
Timeline
Server/Prep Line Cook
Cracker Barrell Old Country Store
03.2025 - Current
sales associate
walgreens
11.2022 - 02.2023
Co-Manager
Journeys kidz
02.2022 - 03.2025