Jocelin Noriega
Nashville
Summary
Dynamic professional with extensive experience at UniFirst Corporation, excelling in accounts receivable oversight and customer service excellence. Proven track record in training teams and implementing process improvements, enhancing efficiency and accuracy. Strong problem-solving skills and a commitment to meeting tight deadlines.
Overview
14
14
years of professional experience
Work History
Central Billing Supervisor
UniFirst Corporation
Nashville
03.2025 - Current
- Supervise team to ensure accurate invoicing and timely payments.
- Trained staff on billing procedures and software usage.
- Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Provided training sessions on new software programs used for generating bills, tracking payments, and reconciling accounts receivables.
- Performed periodic audits of customer accounts to verify accuracy of charges billed against actual services rendered.
- Resolved customer inquiries regarding invoice discrepancies or past due balances in a timely manner.
- Assist CashApps department with month-end closing activities such as providing detailed information on payments.
- Monitored accounts receivable aging reports to identify overdue payments, researched discrepancies, and took corrective action.
- Delegate work to staff, setting priorities and goals.
Central Billing Team Lead
Unifirst Corporation
Nashville
04.2022 - 03.2025
- Led team in processing and verifying invoices efficiently.
- Trained new staff on billing systems and company procedures.
- Resolved escalated customer complaints in a professional manner.
- Collaborated with other departments to ensure successful completion of projects related to billing operations.
- Implemented best practices within the department ensuring efficient use of resources while meeting customer demands.
- Worked closely with CashApps team on resolving issues related to payments.
- Resolved customer inquiries regarding billing discrepancies in a timely manner.
- Provided training and support to new hires on the billing process.
- Worked with team members to identify and develop process improvements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Interviewed and suggested employees to fill vacant roles.
- Assisted with customer billing and requests in 3rd party systems.
Central Billing Administrator
UniFirst Corporation
Nashville
04.2017 - 04.2022
- Managed meeting requests and addressed billing inquiries to enhance customer care.
- Finalized invoices, created billing logs, and processed invoice adjustments.
- Contacted customers to follow up on overdue invoices, ensuring payment compliance.
- Investigated and resolved discrepancies to uphold billing accuracy and integrity.
- Performed data import, scanning, and manual entry to verify accounts' invoice accuracy.
- Answered customer queries regarding invoices and resolved issues during collection processes.
- Processed and dispatched credit memos to customers, managing account adjustments efficiently.
- Tracked all tasks meticulously to ensure timely completion of responsibilities.
- Assisted in resolving disputes between the company and subcontractors promptly
- Manually adding subcontractor invoices to consolidated bills.
General Office / CSR
UniFirst Corporation
Nashville
10.2012 - 04.2017
- Data entry/general office.
- Post payments to accounts
- Answer Spanish speaking customers
- Create emblem samples for customers
- Multitask between emails/calls from coworkers, managers, supervisors, customers and sales reps.
- Assisted customers with placing orders for new products, making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming telephone calls to provide store, products, and services information.
- Set up and activated customer accounts.
- Trained new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Glencliff High School
Nashville, TN05.2008
Skills
- Prioritization and focus
- Quick learner
- Proficient in AS/400 and Tableau
- Microsoft applications
- Problem solving
- Attention to detail
- Teamwork and collaboration
- Customer service excellence
- Time management
- Collections management
- Accounts receivable oversight
- Third-party billing systems
Personal Information
I am a very energetic person, easy to get along with and love meeting new people. I have great communication skills and enjoy learning new things. I enjoy working for a company where I can utilize my current skills as well as develop new ones while growing professionally.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Central Billing Supervisor
UniFirst Corporation
03.2025 - Current
Central Billing Team Lead
Unifirst Corporation
04.2022 - 03.2025
Central Billing Administrator
UniFirst Corporation
04.2017 - 04.2022
General Office / CSR
UniFirst Corporation
10.2012 - 04.2017
High School Diploma -
Glencliff High School