Jocelyn Arnold

• Manage Rustler wholesale accounts, driving volume and growing wholesale business

•Oversee execution of wholesale orders from start to finish, signing off on all wholesale orders fulfilled by HQ team

• Develop and cultivate relationships with existing wholesale accounts

• Manage operational relationships between Rustler & wholesale accounts through outreach, updating linesheet • Creating prospect lists via states and find contact information and chase them down to sell our brand

• Collaborate with Rustler marketing team to create promotions, highlight product, and drive business

• Daily outreach for new business

• Set up all new vendor documentation when a new business is acquired

• Manage cash flow spreadsheet to prepare business for future expenses and month it will hit

• Ordering and receiving inventory/job supplies • Managing up to 15 international vendors with time zone differences

• Adding, transferring, correcting all inventory in POS system

• Locate items that may have incorrect locations or stock numbers

• Ensures adherence to approved budget

• Partner with the store manager to understand controllable vs non-controllable expenses and labor management through the ownership of the quarterly sales plan
• Support in leading a profitable store by enrolling the entire team to achieve your sales plan; utilize company tools to strategically plan and achieve sales targets and manage labor hours; responsible for daily scheduling needs to support the team and customer experience
• Oversee and execute initiatives in store as delegated by the store manager to drive daily, weekly, monthly, and quarterly goals
• Responsible for staffing the store front as well as corporate offsite events for events of 50-300 guests
• Communicate with the event manager for staffing needs and inventory requirements for offsite events
• Manage and inventory of 3,000 to 6,000 hats, merchandise, and store/warehouse supplies
• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
• Coached and motivated team, driving sales and delivering exceptional customer service
• Utilized strong analytical and problem-solving skills to address operational issues

• Utilize and teach company protocols to complete tasks in an efficient and accurate manner
• Oversee employees in front and back room to ensure compliance with company policies, regulations, and food safety guidelines
• Lead the restaurant team to ensure that food preparation quantity aligns with Critical Inventory accountability and Projected Sales
• Manage, Lead and Train a team of 20+ employees at a time
• Communicated with customers in person and by phone to promote issue resolution and good customer service
• Provided exceptional customer service to ensure satisfaction and loyalty
• Utilized problem solving skills to address challenges that arose during daily operations
• Oversaw hiring and training procedures for new personnel to confirm smooth onboarding

• Interact with guests to help ensure a consistent high quality dining experience with a high degree of professionalism
• Utilize communication skills and adapt to customer requests in high pressure and time sensitive situations
• Manage time between clientele and communication with kitchen staff to ensure events remain organized and run efficiently
• Time Management for high clientele events ranging in size from 50 guests to 200 guests
• Demonstrated ability to interact with customers in a friendly and professional manner
• Prioritized multiple tasks in dynamic environment and stayed calm and composed
• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests

• Assist Licensing Department with various daily administrative duties including market research, document management, system/account updates among overall departmental efficiencies
• Utilize Salesforce to update and analyze client fee profiles to increase company revenue
• Maneuver various research projects related to prospective licensees, lead validation, existing licensees, using BMI repertoire and other adhoc research