Jocelyn Bradley
Murfreesboro
Summary
Dynamic Shift Leader Manager at Moes Southwestern Grill with a proven track record in cash handling and employee training. Enhanced team performance through effective mentoring and conflict resolution, achieving improved customer satisfaction. Skilled in quality compliance and communication, fostering strong relationships that drive brand loyalty and operational excellence.
Overview
5
5
years of professional experience
Work History
Shift Leader Manager
Moes Southwestern Grill
05.2022 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
Sales Associate
Better Than Vintage
07.2024 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Retail Sales Associate
TJX Companies
09.2020 - 02.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor Of Fine Arts - Musical Theatre
Austin Peay State University
ClarksvilleWilson Central Highschool
Lebanon, TN05.2022
Skills
- Cash handling
- Employee training
- Team supervision
- Quality compliance
- Customer service
- Conflict resolution
- Performance monitoring
- Inventory management
- Communication skills
- Problem solving
- Time management
- Team management
- Punctual and reliable
- Opening and closing procedures
- Training and mentoring
- Staff motivation
- Accurate money handling
- Energetic and enthusiastic
- Customer service focus
- Handling customer complaints
- Verbal and written communication
- Decision-making
- Safety compliance
- Relationship building
- Supply ordering
- Shift leadership
- Active listening
- Coaching and mentoring
Timeline
Sales Associate
Better Than Vintage
07.2024 - 11.2024
Shift Leader Manager
Moes Southwestern Grill
05.2022 - Current
Retail Sales Associate
TJX Companies
09.2020 - 02.2021
Bachelor Of Fine Arts - Musical Theatre
Austin Peay State University
Wilson Central Highschool
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