Jocelyn Metcalf
Flag Pond
Summary
I am an enthusiastic Independent Contractor with a strong focus on client relations and problem-solving. Skilled in communication, adaptability, and time management, consistently delivering quality results to meet client needs. Reliable and dedicated, capable of working independently or collaboratively to achieve project goals. I am eager to learn and start something new.
Overview
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work History
CNA - Certified Nursing Assistant
Self-employeed
Flag Pond
01.2025 - Current
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted patients with daily living activities and personal hygiene tasks.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Reported changes in patient conditions to registered nurse or physician.
- Monitored food intake and output according to nursing staff instructions.
- Provided compassionate care to patients in various healthcare settings.
- Documented patient information accurately in electronic health records systems.
- Maintained a clean and safe environment to promote patient well-being.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Educated patients and families on health management and safety procedures.
- Trained new staff members on caregiving protocols and best practices.
- Provided emotional support to family members during difficult times.
Marketing Manager
Rise Erwin
Erwin
06.2020 - 08.2024
- Managed at location for four years, providing support during summer months to ensure smooth operations.
- Generated ideas to increase sales through creative promotions.
- Analyzed market trends to identify potential opportunities for growth.
- Built relationships with influencers in the industry for increased visibility.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
- Greeted vendors and helped them set up their products while welcoming all customers entering the market.
- Organized paperwork and financial transactions, ensuring accuracy and timely processing.
Business Assistant
State line mechanic LLC
Flag Pond
04.2023 - 10.2023
- Coordinated scheduling and appointments for service technicians and clients, ensuring timely service delivery.
- Managed customer inquiries and provided support via phone and email, enhancing customer satisfaction.
- Maintained accurate records of service requests and invoices to support efficient operations.
- Arranged office supplies for efficient access and use. and ensured efficient inventory management practices.
- Processed accounts payable transactions to ensure timely payments. and receivable tasks such as invoicing clients.
- Collaborated with team members to streamline parts delivery processes.
- Organized office supplies and ensured efficient inventory management practices.
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
Education
High school diploma -
Unicoi County High School
Erwin, TN 08.2019 - 05.2023
Some College (No Degree) -
Northeast State Community College
Blountville, TNSkills
- Patient care
- Emergency patient care
- Patient mobility assistance
- Quality resident care
- Patient observation
- Patient treatment
- Long term care experience
- Care plans
- Medical terminology
- Electronic health records
- Medical equipment operation
- Hazard identification and correction
- Emergency response procedures
- Organizational skills
- Schedule management
- Mentoring
- Staff training
- Employee orientation
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Typing
- Computer skills
- Teamwork
- Communication skills
- Customer service
- Customer communication
- Good with the public
- Problem solving
- Positive attitude
- Policy adherence
- Customer communication
- Problem solving
Certification
- CNA, 01/25, Present
- BLS Certification, 01/24, Present
- Personal Care Aide (PCA), 01/24, Present
- CPR Certification, 01/24, Present
Languages
English
Timeline
CNA - Certified Nursing Assistant
Self-employeed
01.2025 - Current
Business Assistant
State line mechanic LLC
04.2023 - 10.2023
Marketing Manager
Rise Erwin
06.2020 - 08.2024
High school diploma -
Unicoi County High School
08.2019 - 05.2023
Some College (No Degree) -
Northeast State Community College