Joclynn Chance
New Johnsonville
Summary
Dynamic and adaptable professional with experience at The Creamery and Marketplace, excelling in customer service and team leadership. Proven problem-solver with strong communication skills, enhancing customer relations and driving sales growth. Fast learner adept at managing tasks efficiently, ensuring high-quality service and satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Internship Student
Nonprofit Internship
08.2024 - 05.2025
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
Manager on Duty
Dustin Mccoy
05.2023 - 04.2025
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Sales Associate
Loyce Holland
01.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
Crew Member
Sammy Ellis
08.2020 - 01.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Waverly Central High School
Waverly, TNNo Degree - Missiology
Ramp University
Hamilton, AL05-2025
Skills
- Fast learner
- Problem-solving
- Job shadowing
- Critical thinker
- Digital and physical research
- Errand running
- Computer skills
- Public speaking
- Data entry
- Administrative tasks
- Scheduling
- Research
Timeline
Internship Student
Nonprofit Internship
08.2024 - 05.2025
Manager on Duty
Dustin Mccoy
05.2023 - 04.2025
Sales Associate
Loyce Holland
01.2021 - 05.2022
Crew Member
Sammy Ellis
08.2020 - 01.2021
Waverly Central High School
No Degree - Missiology
Ramp University
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